3 Month Contract With A Local Authority
To lead and deliver high-quality transformation, change and service improvement initiatives across the Children, Families and Lifelong Learning (CFLL) Directorate, supporting Surrey County Council's strategic priorities and transformation programme.
The postholder will provide specialist consultancy, programme and project management expertise to drive organisational change, service redesign, efficiency improvements and innovation. Working closely with senior leaders, operational managers and partner organisations, the role will lead complex transformation projects from inception through to implementation and benefits realisation.
Key Responsibilities
Transformation & Change Management
- Lead the delivery of transformation and service improvement programmes across the CFLL Directorate.
- Drive organisational change and embed new ways of working.
- Evaluate existing services and identify opportunities for improvement, efficiency and innovation.
- Develop and implement transformation plans aligned to organisational priorities.
- Apply change management, project management and continuous improvement methodologies.
- Support the development of sustainable and customer-focused service models.
Programme & Project Management
- Lead major projects, reviews and transformation initiatives.
- Undertake project scoping, options appraisals and feasibility reviews.
- Develop business cases and recommendations for service improvements.
- Deliver programmes through to implementation and benefits realisation.
- Manage project risks, issues, dependencies and reporting requirements.
- Monitor delivery against agreed objectives, timescales and outcomes.
Service Design & Improvement
- Lead service and organisational redesign activities.
- Facilitate the development of Target Operating Models and service blueprints.
- Conduct process reviews using methodologies such as LEAN.
- Identify opportunities to improve customer outcomes and service efficiency.
- Develop and implement performance improvement initiatives.
Stakeholder Engagement
- Build and maintain strong relationships with:
- Senior Leaders
- Service Managers
- Programme Teams
- Partner Agencies
- External Stakeholders
- Senior Leaders
- Facilitate workshops, consultations and stakeholder engagement activities.
- Influence and negotiate at senior levels across complex environments.
- Provide specialist advice and consultancy support to service areas.
Analysis, Reporting & Governance
- Analyse complex service, operational and performance information.
- Identify trends, risks and opportunities to support decision-making.
- Produce reports, business cases, recommendations and programme documentation.
- Develop performance measures and benefits realisation frameworks.
- Support governance arrangements and reporting processes.
Team Development & Leadership
- Provide coaching, mentoring and support to project and transformation staff.
- Lead and support Assistant Transformation Managers and Project Managers where required.
- Build internal consultancy capability and encourage best practice approaches.
- Contribute to the development of transformation frameworks and methodologies.
Strategic Contribution
- Support delivery of key CFLL priorities including:
- Children's Social Care Improvement
- SEND Transformation
- Learning and Skills Services
- Emotional Wellbeing and Mental Health Services
- Health and Social Care Integration
- Savings and Efficiency Programmes
- Children's Social Care Improvement
- Contribute to strategic planning and long-term service development.
Requirements
Essential
- Degree or equivalent professional qualification, or significant management-level experience.
- Extensive experience leading transformation, change or service improvement programmes.
- Strong knowledge of:
- Change Management
- Project Management
- Continuous Improvement Methodologies
- Service Redesign
- Organisational Development
- Change Management
- Experience developing:
- Business Cases
- Options Appraisals
- Service Reviews
- Benefits Realisation Frameworks
- Business Cases
- Experience facilitating workshops and stakeholder engagement activities.
- Strong consultancy and influencing skills.
- Experience using process improvement methodologies such as LEAN.
- Experience working with senior leaders and complex stakeholder groups.
- Strong analytical, problem-solving and reporting skills.
- Excellent written and verbal communication skills.
- Ability to influence and negotiate effectively.
- Strong project and programme management experience.
- Experience coaching, mentoring and supporting colleagues.
Desirable
- Experience within Local Government.
- Experience within Children's Services, Social Care, Education or Public Sector Transformation.
- Knowledge of Target Operating Models and organisational design.
- PRINCE2, MSP, APM or equivalent project management qualification.
- Experience supporting large-scale transformation and savings programmes.
Additional Information
- Location: Surrey (Hybrid Working with Travel Across the County)
- Hours Per Week: 37 Hours
- Payment Frequency: Bi-Weekly Payments
Transformation Manager - Children's Services employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
