At a Glance
- Tasks: Administer taxi licensing processes and provide customer support.
- Company: Local authority in Kettering with a focus on community service.
- Benefits: 3-month contract, flexible working hours, and valuable experience.
- Other info: Opportunity for remote work and professional growth.
- Why this job: Make a difference in your community while gaining essential administrative skills.
- Qualifications: GCSEs in English and Maths, plus knowledge of taxi licensing.
The predicted salary is between 30000 - 40000 £ per year.
3-month contract position with a local authority, focusing on administering all aspects of taxi licensing processes, including private hire vehicles, hackney carriages, drivers, and operators. The role is crucial for ensuring compliance with relevant legislation and council policies, providing advice and support to the trade, and maintaining accurate records in line with data protection requirements.
Responsibilities
- Provide advice to customers on taxi licensing processes, including hackney carriage and private hire requirements.
- Process licence applications in line with current legislation, policies, and procedures.
- Liaise with external agencies and internal teams to gather and verify application information.
- Maintain accurate and up-to-date records on internal systems, ensuring compliance with Data Protection and Freedom of Information requirements.
- Produce and issue licences within required timescales.
- Escalate concerns regarding applicants or licence holders to relevant managers where formal action may be required.
- Deliver excellent customer service when dealing with members of the public, operators, and stakeholders.
- Support continuous improvement initiatives within the licensing service.
- Ensure compliance with council policies including health & safety, safeguarding, equalities, and customer care.
Requirements
Essential Experience Required
- Experience or working knowledge of taxi licensing administration.
- Understanding of relevant taxi licensing legislation and regulatory frameworks.
- Proven experience working with a range of stakeholders (public, internal teams, external agencies).
- Experience managing competing priorities and working to deadlines.
- Experience using IT systems, including case management systems and Office 365.
- (Desirable) Experience using Idox Uniform or similar systems.
Essential Qualifications Required
- Minimum of 4 GCSEs (Grade C/4 or above), including English and Maths, or equivalent qualification.
Working hours: 37 hours per week. Office based in Kettering with some remote working.
Taxi Licensing Service Support Officer employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that values compliance and customer service in the heart of Kettering. Employees benefit from a collaborative environment with opportunities for professional growth, while contributing to the community through essential public services. The role of Taxi Licensing Service Support Officer not only provides meaningful work but also allows for flexibility with some remote working options, making it an attractive choice for those seeking a rewarding career in local government.
