At a Glance
- Tasks: Provide housing support and ensure tenants live safely and independently.
- Company: Civic Recruitment Limited, dedicated to community welfare.
- Benefits: Competitive pay, professional development, and a chance to make a difference.
- Other info: Join a supportive team and grow your career in social services.
- Why this job: Empower vulnerable individuals and promote community engagement.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Full time | Civic Recruitment Limited | United Kingdom
Posted On 14/05/2026
Job Information
- Community & Social
- City: Taunton
- Province: Somerset
- Postal Code: TA1
Job Description
3 - 4 Month Contract With A local Authority
Job Purpose
To provide high-quality housing and tenancy support services within an Extra Care Housing scheme, ensuring tenants can live safely, independently, and sustainably. The role focuses on tenancy management, safeguarding, tenant wellbeing, and collaboration with internal teams and external agencies to promote independence, reduce isolation, and maintain secure housing environments.
Key Responsibilities
- Assess prospective tenants and support tenancy sign-ups.
- Provide tenancy advice and ongoing tenancy sustainment support.
- Conduct annual tenancy checks and property inspections.
- Support tenants with benefits, budgeting, correspondence, and repairs.
- Manage tenancy records accurately using housing systems.
- Support vulnerable tenants, including those with low-level mental health needs.
- Undertake risk assessments and Personal Emergency Evacuation Plans (PEEPs).
- Respond appropriately to safeguarding concerns.
- Provide emotional support and advocacy for tenants accessing services.
- Work collaboratively with housing teams, health professionals, police, and partner agencies.
- Support social inclusion and community engagement activities.
- Address anti-social behaviour, hate crime, and domestic abuse concerns.
- Attend and contribute to multi-agency meetings.
- Conduct inspections of communal areas and report health and safety risks.
- Support compliance with housing, fire safety, and council regulations.
- Promote the use of assistive technology and emergency response systems.
- Maintain confidential and accurate records.
- Support service improvement and data reporting.
- Promote professionalism, customer service, and continuous development.
Requirements
- Knowledge of tenancy management and housing support.
- Experience in housing management or tenant support roles.
- Experience supporting vulnerable individuals.
- Experience managing conflict and difficult situations.
- Understanding of safeguarding and data protection principles.
- Ability to deliver frontline services in a pressurised environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Empathy, negotiation, and influencing skills.
- Good organisational and time management skills.
- Ability to work independently and within a team.
- Competent in Microsoft Office and business systems.
- A-Level standard education or equivalent.
- Evidence of continuous professional development.
- Knowledge of wider housing law.
- Membership of the Chartered Institute of Housing or similar professional body.
Extra Care Scheme Manager in Taunton employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both employees and tenants. Located in Taunton, Somerset, this role as an Extra Care Scheme Manager provides opportunities for professional growth while making a meaningful impact in the community. With a focus on collaboration and continuous development, employees are empowered to deliver high-quality housing support services in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Extra Care Scheme Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and safeguarding. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in housing support and tenant wellbeing. Include case studies or examples of how you've made a difference in previous roles to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else!
We think you need these skills to ace Extra Care Scheme Manager in Taunton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Extra Care Scheme Manager role. Highlight your experience in tenancy management and supporting vulnerable individuals, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your excellent communication and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed conflict or supported tenants in challenging situations.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to let your personality come through! We’re looking for someone who can connect with tenants and work collaboratively with teams, so a friendly tone can go a long way.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing support. Familiarise yourself with the key responsibilities listed in the job description, especially around safeguarding and supporting vulnerable tenants. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed tenancy issues or supported vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to handle difficult situations effectively.
✨Emphasise Teamwork
Collaboration is key in this role, so be ready to discuss how you've worked with other professionals in the past. Highlight any experiences where you've attended multi-agency meetings or collaborated with health professionals. This will illustrate your ability to work well within a team and contribute positively to community engagement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Extra Care Housing scheme and the challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the sector.
