At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service to residents.
- Company: Join Civic Recruitment Limited, supporting your local community in Swindon.
- Benefits: Hybrid work model, competitive pay, and valuable experience in customer service.
- Other info: 3-month contract with 37 hours per week in a supportive environment.
- Why this job: Make a difference by promoting digital services and helping residents navigate online options.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 24000 - 30000 € per year.
Civic Recruitment Limited is seeking a Customer Service Representative for a 3-month contract with a local authority in Swindon. This position requires handling inbound calls to deliver excellent customer service through the Council’s contact centre. You'll help promote a digital-first approach, guiding residents towards online services.
The ideal candidate should have GCSEs including English and Maths, and experience in customer service is desirable. The job entails 37 hours of work per week with a hybrid model.
Hybrid: Digital-First Customer Service Rep (3-Month Contract) in Swindon employer: Civic Recruitment Limited
Civic Recruitment Limited offers a dynamic work environment where employees are empowered to make a difference in their community. With a strong focus on employee development and a commitment to promoting a digital-first approach, this role provides an excellent opportunity for growth within the local authority in Swindon. Enjoy the flexibility of a hybrid working model while contributing to meaningful public service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid: Digital-First Customer Service Rep (3-Month Contract) in Swindon
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and the local authority in Swindon. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled difficult customers or resolved issues. Be ready to share these experiences, as they’ll demonstrate your ability to deliver excellent service in a digital-first environment.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working there. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid: Digital-First Customer Service Rep (3-Month Contract) in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring a digital-first approach to the role, so don’t forget to mention any tech-savvy abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for helping residents through online services.
Showcase Your Communication Skills:As a Customer Service Rep, communication is key! In your application, highlight examples of how you've effectively communicated with customers in the past. We want to know how you handle inquiries and resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Digital-First Customer Service Rep does. Familiarise yourself with the local authority's services and how they promote a digital-first approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues or guided customers effectively. This will demonstrate your ability to handle inbound calls and provide top-notch support.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or promote online services. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools used for customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
