At a Glance
- Tasks: Provide top-notch customer service and guide residents to online services.
- Company: Local authority in Swindon with a focus on community support.
- Benefits: Flexible work arrangement, competitive pay, and valuable experience.
- Other info: 3-month contract with opportunities for growth and learning.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 24000 - 28000 € per year.
Join our team as a Customer Service Representative for a 3-month contract with a local authority in Swindon. This role is pivotal in delivering high-quality customer service through the Council’s inbound contact centre. You will play a crucial role in promoting a digital-first approach, guiding residents to access a wide range of services online while ensuring all inquiries are managed efficiently and professionally.
Responsibilities:
- Handle inbound calls from residents, providing accurate and timely information.
- Deliver a professional, friendly, and customer-focused service at all times.
- Understand customer needs and provide appropriate solutions or guidance.
- Encourage and support customers to access services online.
- Promote digital self-service options to improve accessibility and efficiency.
- Assist customers in navigating online systems and information.
Essential Experience:
- Previous experience in a customer service or contact centre environment (desirable).
- Experience handling inbound calls and dealing with customer inquiries.
- Experience supporting customers with digital or online services (desirable).
Essential Qualifications:
- GCSEs (or equivalent) including English and Maths.
- Relevant customer service qualifications (desirable).
Additional Information:
- Working hours: 37 hours per week, Monday - Friday, 9 am to 5 pm.
- Work arrangement: 3 days in the office and 2 days remote, with mandatory office presence on Tuesdays for team office day.
- Interviews will be conducted in person at Civic Offices, Euclid Street, Swindon.
- We operate on a bi-weekly schedule.
- Application deadline: 28th May 2026. Apply ASAP.
Customer Services Information Guide in Swindon employer: Civic Recruitment Limited
As a Customer Services Information Guide with a local authority in Swindon, you will be part of a supportive and community-focused team dedicated to enhancing residents' access to essential services. The role offers a balanced work culture with a mix of office and remote working, fostering flexibility while ensuring collaboration during mandatory team days. With opportunities for professional growth and a commitment to delivering high-quality service, this position is ideal for those seeking meaningful employment that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Guide in Swindon
✨Tip Number 1
Get to know the company! Research the local authority and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and providing information.
✨Tip Number 3
Show off your digital skills! Be ready to discuss how you've helped customers navigate online services in the past. Highlight any experience you have with promoting digital self-service options, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Services Information Guide in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Your Personality:We love a friendly and professional vibe! Let your personality shine through in your written application. Use a conversational tone that reflects your enthusiasm for helping others and promoting digital services.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you handled inquiries effectively or resolved issues, as this will show your understanding of the role.
✨Familiarise Yourself with Digital Services
Since promoting digital self-service options is key, make sure you understand the online services offered by the local authority. Be prepared to explain how you would guide residents in accessing these services during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. Show that you can understand customer needs and provide appropriate solutions, just like you would in the role.
✨Prepare Questions for Them
Have a few questions ready to ask the interviewers about the team dynamics or the challenges they face in customer service. This shows your interest in the role and helps you gauge if it’s the right fit for you.
