At a Glance
- Tasks: Coordinate and support daily planning of repairs and maintenance operations.
- Company: Local authority focused on community service and efficient operations.
- Benefits: Bi-weekly payments, supportive team environment, and valuable experience.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Make a difference in your community while developing essential planning skills.
- Qualifications: Experience in repairs planning or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
Job Purpose
To coordinate and support the day-to-day planning of repairs and maintenance operations within the Repairs Team, ensuring effective management of the DLO and supply chain activities. The role is responsible for driving operative productivity, scheduling works efficiently, and maintaining high levels of communication and customer service for residents and stakeholders.
Key Responsibilities
- Plan, schedule, and coordinate repair and maintenance works for operatives and contractors.
- Manage and monitor daily DLO and supply chain activities to ensure efficient service delivery.
- Allocate jobs effectively to maximise operative productivity and resource utilisation.
- Maintain regular communication with customers regarding appointments, updates, and service progress.
- Monitor outstanding repairs and ensure works are completed within agreed timescales.
- Liaise with internal teams, operatives, suppliers, and subcontractors to resolve scheduling or operational issues.
- Update and maintain accurate records on internal systems and databases.
- Support the delivery of performance targets and service standards within the Repairs Team.
- Escalate service delivery concerns or delays where necessary.
- Ensure compliance with company procedures, health and safety requirements, and operational policies.
Requirements
- Previous experience in a repairs planning, scheduling, customer service, or housing maintenance environment.
- Experience coordinating operatives, contractors, or supply chain activities.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced operational environment and manage competing priorities.
- Good IT skills with experience using scheduling or repairs management systems.
- Ability to work collaboratively within a team environment.
- Understanding of repairs and maintenance processes within housing or property services is desirable.
Additional Information
Location: Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom
Working Hours: 35
Payment Frequency: Bi-weekly payments available
Repairs Planner in Sutton employer: Civic Recruitment Limited
As a Repairs Planner with our Local Authority, you will be part of a dedicated team that prioritises community service and operational excellence. We offer a supportive work culture that values collaboration and communication, alongside opportunities for professional growth within the public sector. Located in Sutton, Greater London, you will enjoy a fulfilling role that directly impacts residents' lives while benefiting from a structured work environment and competitive bi-weekly payments.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner in Sutton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing maintenance sector and let them know you're on the lookout for a Repairs Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for repairs planning roles and practice your answers. We want you to showcase your organisational skills and customer service experience, so be ready to share specific examples from your past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Repairs Planner in Sutton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in repairs planning and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Repairs Team. Share specific examples of how you've coordinated repairs or managed schedules effectively.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to keep everyone in the loop. Whether it’s through your writing style or examples of past experiences, let us know you can keep those lines open!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs planning and scheduling. Familiarise yourself with common processes in housing maintenance, as well as any specific systems the local authority might use. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Organisational Skills
Since this role involves coordinating multiple tasks and managing priorities, be ready to share examples of how you've successfully organised and scheduled work in the past. Use specific scenarios where you maximised productivity or improved service delivery to highlight your skills.
✨Communication is Key
Effective communication is crucial in this role, so prepare to discuss how you've maintained clear lines of communication with customers and team members. Think of instances where you resolved issues through good communication, as this will demonstrate your customer service skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to scheduling conflicts or operational issues. Practice your responses to these types of questions, focusing on how you would prioritise tasks and ensure service delivery remains smooth. This will showcase your problem-solving abilities.
