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- Tasks: Deliver top-notch customer service and resolve enquiries efficiently.
- Company: Civic Recruitment Limited, dedicated to excellent public service.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE level education and experience in customer service preferred.
The predicted salary is between 25000 - 30000 £ per year.
3 Month Contract With A Local Authority
Job Purpose
To deliver high-quality, customer-focused services, ensuring enquiries are resolved efficiently at the first point of contact wherever possible, while supporting the council’s commitment to excellent customer experience and service delivery.
Key Responsibilities
- Provide effective and supportive customer service across all communication channels, including assistance to vulnerable customers.
- Take ownership of customer enquiries and aim to resolve them at the first point of contact.
- Process a wide range of administrative tasks, from straightforward decisions to more complex cases involving financial and legislative compliance.
- Support income collection by following processes to maximise revenue and ensure compliance with relevant regulations.
- Provide accurate advice and guidance to benefits customers to ensure timely claims processing.
- Maintain accurate records and update systems appropriately to support service delivery.
- Work collaboratively with internal teams, partners, and service providers to ensure effective outcomes for customers.
- Promote efficient access to council services and encourage use of appropriate service channels.
- Contribute to continuous service improvement by providing feedback on systems and processes.
- Participate in training and development activities and support wider team objectives.
Requirements
- Education to GCSE level or equivalent.
- Experience in a customer service role, preferably within a fast-paced or telephone-based environment.
- Strong communication, problem-solving, and customer engagement skills.
- Ability to manage workloads independently and meet deadlines.
- Good level of IT proficiency and accuracy in data handling.
- Financial awareness and administrative processing experience (desirable).
- Flexible and collaborative approach to team working and service delivery.
Additional Information
- Location: Civic Centre, High Street, Esher, KT10 9SD
- Hours: 36 hours per week
- Pay: Bi-weekly payments
- DBS Requirement: Basic DBS check required
Customer Operations Adviser in Surrey employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Adviser in Surrey
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering high-quality, customer-focused services, think of scenarios where you’ve resolved issues effectively. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Civic Recruitment Limited.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Customer Operations Adviser in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Operations Adviser. We want to see how you can deliver high-quality, customer-focused services, so don’t hold back!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples from your past experiences where you resolved enquiries efficiently. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free of jargon. This will help us see your strong communication skills right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a local authority context. Be ready to discuss how you would handle various customer enquiries and demonstrate your understanding of the importance of resolving issues at the first point of contact.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide effective solutions, especially in fast-paced environments.
✨Familiarise Yourself with Relevant Regulations
Since the role involves financial and legislative compliance, it’s crucial to have a basic understanding of the relevant regulations. Research common compliance issues that might arise in customer service roles and be prepared to discuss how you would handle them.
✨Demonstrate Team Collaboration
This position requires working closely with internal teams and partners. Think of examples where you’ve worked collaboratively to achieve a goal. Emphasise your flexible approach and how you contribute to team objectives.