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- Tasks: Provide admin support and manage documents for the Housing Benefit service.
- Company: Join a local authority with a focus on community support.
- Benefits: Flexible hours, supportive environment, and valuable experience in public service.
- Other info: Contract role with potential for future opportunities.
- Why this job: Make a difference in your community while gaining essential office skills.
- Qualifications: Experience in admin roles and good communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
1 month contract with a local authority.
Job Purpose: The Benefits Assistant provides effective administrative and customer support to the Housing Benefit service. The role supports the smooth running of day-to-day operations by managing documents, responding to customer enquiries, and ensuring accurate handling of correspondence and records.
Key Duties/Accountabilities:
- Prepare, scan, and upload incoming documents received by post into the document management system (DMS).
- Accurately index documents and emails within the DMS, ensuring correct correspondence types and workflow actions.
- Save and manage electronic outputs in appropriate folders and follow up on un-actioned reports.
- Archive benefit files and documentation in line with retention policies, including deletion of historic indexed batches.
Essential Experience Required:
- Experience of scanning and indexing documents into a document management system.
- Experience working in an administrative or office support role.
- Experience handling customer enquiries by phone and email.
Essential Qualifications Required:
- Working knowledge of Microsoft Office, particularly Word and Excel.
- Competent with basic ICT skills, including internet use, email, and document management.
- Good written and verbal communication skills.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
Additional information to note:
- Working Hours: Minimum 20 hours per week, maximum 25 hours per week. Monday to Friday, in office only. Core hours 10am to 2pm, hours beyond can be worked either side of these core hours.
- Basic DBS required.
- The role closes on 21st April 2026, apply ASAP.
Benefits Assistant in Surrey employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Assistant in Surrey
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles, especially around document management and customer support. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the role or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we often have exclusive tips and resources available for applicants that can help you stand out.
We think you need these skills to ace Benefits Assistant in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Benefits Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Admin Skills: Since this role is all about effective administration, be sure to showcase any relevant experience you have with document management systems or handling customer enquiries. We want to see how you can contribute to our smooth operations!
Keep It Clear and Concise: When writing your application, clarity is key! Make sure your sentences are straightforward and to the point. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you understand the key duties of a Benefits Assistant. Familiarise yourself with document management systems and the processes involved in handling customer enquiries. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Skills
Highlight your experience with Microsoft Office, especially Word and Excel. Be prepared to discuss how you've used these tools in previous roles, particularly in administrative tasks. This will demonstrate your competence and readiness for the job.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative support. Think about specific examples from your past experiences that showcase your organisational skills and ability to prioritise workloads. This will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics or the challenges the Housing Benefit service is currently facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.