At a Glance
- Tasks: Manage tenancies, conduct home visits, and support residents in thriving communities.
- Company: Join a leading Housing Association with a dynamic team.
- Benefits: Earn £25.04 per hour, enjoy hybrid working, and receive bi-weekly pay.
- Other info: Opportunity for varied work and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your housing management skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 25.04 - 25.04 £ per hour.
- Housing Officer â
- 10 Week Contract
Location
Sittingbourne, Kent
Rate
£25.04 per hour (Umbrella)
Contract
10 Week Contract
Hours
Full Time
Working Pattern
Hybrid Working â
Mandatory 2 Days Office-Based , with the remainder split between Site Visits and Home Working
Pay
- Bi-weekly
- Summary
- We are seeking a skilled
Housing Officer to join our dynamic Housing Management team on a 10-week contract.
This role is pivotal in providing exceptional tenancy management services, supporting residents in maintaining successful tenancies, and ensuring our communities are safe and thriving.
The position involves managing a specific area, conducting home visits, tenancy audits, welfare checks, and collaborating with internal and external partners to address housing-related issues.
The ideal candidate will possess strong housing management experience, excellent customer service skills, and a proactive approach to community support.
Responsibilities
- Deliver effective and customer-focused housing management services.
- Support residents throughout their tenancy lifecycle.
- Ensure adherence to tenancy conditions and address breaches.
- Provide housing advice and support.
- Manage complex tenancy-related cases to resolution.
- Conduct home visits, tenancy audits, and welfare checks.
- Promote tenancy sustainment and independent living.
- Identify and support residents with complex needs.
- Make safeguarding referrals and collaborate with specialist teams.
- Conduct neighbourhood and estate inspections.
- Address environmental and estate management issues.
- Manage Anti-Social Behaviour (ASB) and nuisance cases.
- Prepare tenancy enforcement documentation and attend court as needed.
- Conduct pre-void inspections and property viewings.
- Collaborate with multi-agency partners and attend meetings.
- Ensure health and safety compliance within homes.
- Support income collection and assist residents with financial difficulties.
Requirements
Requirements
- Previous experience in a Housing Officer or Housing Management role.
- Experience managing tenancy-related issues and delivering housing services.
- Knowledge of housing management legislation and tenancy enforcement.
- Experience with home visits, tenancy audits, and welfare checks.
- Ability to work with vulnerable residents and make safeguarding referrals.
- Strong customer service and case management skills.
- Excellent communication and stakeholder engagement abilities.
- Ability to work independently and manage a diverse workload.
- Full UK Driving Licence and access to a vehicle, or efficient travel capability.
Desirable Requirements
- Housing qualification or willingness to pursue one.
- Experience in Housing Association or Social Housing.
- Experience attending court and preparing enforcement documentation.
- Experience managing ASB cases.
- Knowledge of safeguarding, tenancy fraud, and neighbourhood management.
- Working Environment
- Hybrid working arrangement with mandatory 2 days per week office-based.
- Remaining time split between home working and estate/resident visits.
- Regular travel across neighbourhoods and housing schemes.
- Occasional evening and weekend work may be required.
What's on Offer?
- £25.04 per hour (Umbrella)
- 10 Week Contract
- Location: Sittingbourne, Kent
- Hybrid Working
- Bi-weekly Pay
- Opportunity to work with a leading Housing Association
- Varied and rewarding frontline housing management role
Applications are particularly welcomed from candidates with experience in Housing Management, Tenancy Management, Neighbourhood Housing, Estate Management, Resident Services, Anti-Social Behaviour, Housing Advice, Tenancy Sustainment, or Social Housing environments.
Housing Officer in Sittingbourne employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
