Communications Officer in Shrewsbury

3 Months Contract with a Local Authority

Umbrella - £23.47 per hour - Umbrella

Job Purpose

As a Communications Officer, you will support the delivery of strategic internal and external communications activities, including communications campaigns and initiatives. You will help promote services, support organisational improvement and enhance the organisation's reputation.

You will work collaboratively with internal teams, external partners and stakeholders to deliver effective communications and improve the experience of residents and businesses.

Key Duties/Accountabilities

• Plan, develop and support the delivery of communications campaigns and initiatives.
  

• Support media relations activities, including preparing press releases and responding to media enquiries.
  

• Promote services, initiatives and campaigns through social media channels.
  

• Build and maintain effective relationships with internal and external partners and stakeholders.
  

• Support the production of videos, photographs and other communications materials.
  

• Assist the communications team in delivering high-quality communications activities.
  

• Coordinate and contribute to communications campaigns and projects.
  

• Work closely with web and customer service teams to support external communications.
  

• Contribute to the development of communications activities and the use of new technologies to improve the customer experience.
  

• Support communications activities during emergencies and major incidents.
  

• Prepare responses to complaints, customer enquiries, media enquiries and other formal requests, ensuring deadlines and procedures are followed.
  

• Ensure compliance with relevant financial, procurement and information governance requirements.
  

• Work collaboratively with colleagues to achieve organisational objectives.
  

Essential Experience Required

• Experience supporting or delivering communications campaigns and projects.
  

• Excellent written and verbal communication skills.
  

• Experience preparing communications content and press releases.
  

• Understanding of media relations and responding to media enquiries.
  

• Experience using social media for organisational communications.
  

• Strong stakeholder engagement and relationship-building skills.
  

• Ability to manage multiple projects and meet deadlines.
  

• Excellent organisational and time management skills.
  

• Ability to work collaboratively with different teams and external partners.
  

• Understanding of digital communications and content production.
  

• Flexibility to support changing priorities and occasional additional requirements.
  

Additional Information to Note

• Working Hours: Standard working hours.
  

• Location: Shropshire.
  

• Working Arrangement: Hybrid, with 3 days per week on-site.
  

• Start Date: ASAP.
  

• Basic DBS check required.
  

• Flexibility: Working arrangements may be discussed and agreed at the discretion of the Line Manager.
  

• Selection Process: Interview via Microsoft Teams.
  

• Payment Schedule: We work on a bi-weekly payment schedule.