Contract | Civic Recruitment Limited | United Kingdom
Posted On 26/10/2026
Job Information
Technology / IT / Internet
City Shefford
Province Central Bedfordshire
Postal Code SG17
Job Description
1 year Contract with a Local Authority
Job Purpose
As a Technical Support Officer , you will provide administrative and customer support within the Private Sector Housing Team, managing housing grant applications, supporting customers throughout the process, and liaising with Technical Officers and Contractors to ensure effective service delivery.
Key Duties/Accountabilities
- Act as the first point of contact for customers.
- Manage enquiries relating to housing grants and housing services.
- Administer and monitor a caseload of grant applications.
- Keep customers informed of application progress.
- Liaise with Technical Officers, Contractors and internal departments.
- Process sensitive customer enquiries professionally and accurately.
- Prepare financial documentation and grant-related paperwork.
- Maintain accurate records and case management systems.
- Support the efficient delivery of Private Sector Housing services.
- Manage competing priorities and high workloads effectively.
- Provide excellent customer service at all times.
Essential Experience Required
- Strong customer service and administrative experience.
- Experience managing a busy workload and multiple cases.
- Experience dealing with sensitive customer enquiries.
- Strong organisational and communication skills.
- Experience preparing financial or budget-related documentation.
- Good IT skills including Microsoft Office applications.
- Ability to work accurately and maintain records.
- Experience liaising with multiple stakeholders and service providers.
- Knowledge of Housing Grants legislation.
- Knowledge of welfare benefits systems.
- Experience within Housing Services or Local Government.
- Experience administering grants or financial assistance schemes.
- Experience within Disabled Facilities Grants (DFG) or Private Sector Housing desirable.
Additional Information to Note
- Working Pattern: Monday to Friday.
- We work on bi-weekly payment schedule.
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Technical Support Officer in Shefford employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
