At a Glance
- Tasks: Support contract management and improve revenue collection for Council Tax and Business Rates.
- Company: Civic Recruitment Limited, a local authority in Lambeth.
- Benefits: 10-month contract with opportunities for professional growth and development.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 3+ years in public sector revenues collection and strong knowledge of relevant legislation.
The predicted salary is between 40000 - 50000 £ per year.
Full time | Civic Recruitment Limited | United Kingdom
Posted On 29/05/2026
Job Information
City: Lambeth
Province: Lambeth
Postal Code: SE1
10 Month Contract With A Local Authority
Job Purpose
To support the effective contract and performance management of the Revenues Service provider, with a focus on maximising Council Tax and Business Rates collection and maintaining high-quality service delivery. The postholder will provide administrative and operational support to the Revenue Manager and Deputy Revenue Manager, ensuring compliance with relevant legislation, monitoring service standards, and supporting the efficient administration of revenues processes. The role also involves quality assurance of Council Tax refunds, management of discretionary relief processes, stakeholder liaison, and contributing to the continuous improvement of the Revenues Service within a demanding local authority environment.
Key Responsibilities
- Support the contract and performance management of the Revenues Service provider to ensure service standards and collection targets are achieved.
- Maintain up-to-date knowledge of legislation and statutory requirements relating to Council Tax and Business Rates.
- Assist with resolving disputes between the Council, service provider, and Council Tax/Business Rates payers.
- Support the management of complaints, Member enquiries, FOIs, ICO enquiries, and Ombudsman enquiries relating to the Revenues Service.
- Undertake quality assurance checks on Council Tax refunds to ensure accuracy and compliance with Service Level Agreements.
- Liaise with internal departments regarding Council Tax and Business Rates account issues and support debt recovery processes.
- Administer and manage the Breathing Space process for Council Tax and Business Rates cases.
- Assess and administer discretionary payment applications including Council Tax S13A requests, Business Rates discretionary relief, and hardship relief applications.
- Liaise with Business Improvement Districts (BIDs), managing payment processes, VAT invoices, and related enquiries.
- Develop and maintain effective working relationships with stakeholders to improve service performance and value for the Council.
- Maintain accurate records and documentation for audit and compliance purposes.
- Ensure compliance with Council policies relating to Equal Opportunities, Health & Safety, and Data Protection.
- Undertake additional duties of a similar nature as required by the service.
Requirements
- Minimum of 3 years’ experience within public sector revenues collection.
- Strong knowledge of legislation and case law relating to Council Tax and Business Rates.
- Understanding of contract management within the public sector environment.
- Experience interpreting legislation and litigation relating to Business Rates.
- Experience using MRI Software and NEC DM for Council Tax and/or Business Rates administration.
- Experience representing a local authority in court and understanding court procedures.
- Experience developing and implementing policies, procedures, and legislative changes.
- Strong stakeholder management and relationship-building skills.
- Ability to manage competing priorities within a fast-paced local government environment.
- Strong organisational, communication, and problem-solving skills.
- Commitment to collaborative working and continuous service improvement.
Senior Revenues & Contracts Officer employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a dynamic work environment in the heart of Lambeth. With a strong commitment to employee development and a culture that values collaboration and continuous improvement, staff are empowered to make a meaningful impact within the local authority. The role of Senior Revenues & Contracts Officer not only provides competitive benefits but also presents unique opportunities to engage with diverse stakeholders and contribute to the effective management of vital public services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Revenues & Contracts Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector, especially those who have experience with revenues and contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on relevant legislation and case law related to Council Tax and Business Rates. We want you to be the go-to person in the room, so show off your knowledge and confidence!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your skills in contract management and stakeholder relations. Check out our website for tailored opportunities that fit your expertise perfectly!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role and your commitment to excellent communication.
We think you need these skills to ace Senior Revenues & Contracts Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Revenues & Contracts Officer role. Highlight your experience in public sector revenues collection and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to contract management and stakeholder liaison, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled challenges in previous roles, especially in fast-paced environments like local authorities. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Legislation
Make sure you brush up on the latest legislation and statutory requirements related to Council Tax and Business Rates. Being able to discuss recent changes or challenges in the sector will show that you're not just knowledgeable but also proactive about staying informed.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built effective working relationships with stakeholders in the past. Whether it's resolving disputes or managing complaints, having specific instances ready will demonstrate your strong stakeholder management skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage competing priorities or resolve complex issues. Be ready to explain your thought process and the steps you took to achieve a successful outcome, as this role requires strong organisational and problem-solving skills.
✨Familiarise Yourself with Tools
If you have experience using MRI Software and NEC DM, be prepared to discuss how you've utilised these tools in your previous roles. If you're not familiar with them, do a bit of research so you can speak confidently about similar software and your adaptability to new systems.
