At a Glance
- Tasks: Manage leaseholder accounts and provide top-notch customer service.
- Company: Civic Recruitment Limited, transforming recruitment in public and private sectors.
- Benefits: Flexible hybrid working, competitive pay, and a chance to make a difference.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Be the go-to person for leaseholders and help resolve their queries.
- Qualifications: Experience in housing management and strong communication skills required.
3 - 4 Month Contract With A Local Authority
Job Purpose
The Leasehold Officer is responsible for delivering an effective leasehold management service, ensuring the accurate administration of leaseholder accounts, service charges, and ground rents. The role acts as the primary point of contact for leaseholders, providing excellent customer service while ensuring compliance with lease agreements, relevant legislation, and organisational policies. Working closely with internal teams, the Leasehold Officer supports the efficient management of leasehold properties and helps resolve enquiries and disputes in a timely and professional manner.
Key Responsibilities
- Manage leaseholder accounts, including the administration of service charges and ground rent accounts.
- Prepare, issue, and maintain accurate service charge statements and supporting documentation.
- Ensure compliance with lease agreements, statutory requirements, and relevant leasehold legislation.
- Maintain accurate and up-to-date records relating to leasehold properties, agreements, and financial information.
- Act as the first point of contact for leaseholders, responding to enquiries and providing advice in a professional and customer-focused manner.
- Investigate and resolve leaseholder disputes, complaints, and account queries promptly and effectively.
- Work collaboratively with colleagues across housing, finance, and property services to support the smooth delivery of leasehold services.
- Contribute to the continuous improvement of leasehold processes and service delivery.
- Ensure all work is completed in accordance with organisational policies, procedures, and service standards.
Requirements
- Previous experience in a Leasehold Officer, Service Charge Officer, or similar housing management role.
- Knowledge of leasehold management practices, service charges, and ground rents.
- Understanding of relevant leasehold legislation and compliance requirements.
- Strong administrative skills with excellent attention to detail and record-keeping.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with leaseholders and colleagues.
- Ability to investigate issues, resolve disputes, and manage competing priorities effectively.
- Proficient in Microsoft Office and housing management systems.
- Ability to work independently as well as collaboratively within a team.
Additional Information
- Hours per week: Full-time (hours to be confirmed)
- Location: Primarily based in Selby with flexibility to work from Richmond and Harrogate. Hybrid working available, with attendance in the office 2–3 days per week initially.
Leasehold Officer in Selby employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Officer in Selby
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Civic Recruitment Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Civic Recruitment Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Civic Recruitment Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Leasehold Officer in Selby
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Leasehold Officer role at Civic Recruitment Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Civic Recruitment Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Civic Recruitment Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Civic Recruitment Limited.
