At a Glance
- Tasks: Lead a team to maximise rental income and support tenants in need.
- Company: Local authority focused on community support and financial inclusion.
- Benefits: Competitive salary, 36-hour work week, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving tenant welfare and financial stability.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing rent recovery and strong communication skills required.
This is a 6-month contract role with a local authority, aimed at leading and managing a team of Rent Arrears Recovery and Enforcement Officers. The primary purpose is to maximize rental income collection and minimize arrears across all tenancy tenures within the Housing Revenue Account (HRA). The postholder will ensure the delivery of an effective, customer-focused arrears recovery service, supporting residents to sustain tenancies while taking appropriate enforcement action when necessary. This role also contributes to the Shared Finance Service's ambition of delivering high-quality, value-added services and promoting financial inclusion.
Responsibilities
- Lead the delivery of rent collection, arrears prevention, recovery, and enforcement activities across the housing portfolio.
- Ensure prompt and effective recovery action is undertaken in accordance with legislation, policies, procedures, and best practice.
- Monitor arrears performance and implement measures to improve collection rates and reduce debt levels.
- Provide specialist advice and guidance on welfare benefits, income maximization, debt management, and financial support available to tenants.
- Support vulnerable residents by identifying appropriate interventions and referring them to support agencies where necessary.
Requirements
Essential Experience Required
- Experience working within housing rent recovery, arrears management, and enforcement services.
- Experience managing complex arrears cases and legal recovery processes.
- Experience working collaboratively with multiple agencies and stakeholders.
Essential Qualifications Required
- Minimum of 5 GCSEs (or equivalent), including English and Mathematics.
Additional Information
Working hours: 36 hours per week. We work on a bi-weekly schedule. Reporting to the Housing Income and Financial Inclusion Manager, we have an exciting opportunity for a Rents Arrears and Recovery Manager to provide a highly professional and customer focused rent income collection and recovery service in accordance with legislation, the Council's policies and our customer satisfaction requirements.
Rent Arrears Recovery Lead - Drive Income & Support Tenants employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Arrears Recovery Lead - Drive Income & Support Tenants
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Civic Recruitment Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Civic Recruitment Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Rent Arrears Recovery Lead - Drive Income & Support Tenants
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Civic Recruitment Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Civic Recruitment Limited
✨Get to Know Public Sector Values
Before your interview with Civic Recruitment Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Civic Recruitment Limited.
