At a Glance
- Tasks: Support residents with housing advice and financial assistance while preventing homelessness.
- Company: Civic Recruitment Limited, dedicated to community service and support.
- Benefits: Flexible working hours, competitive pay, and a chance to make a real difference.
- Other info: 6-month contract with opportunities for professional growth and development.
- Why this job: Join a mission-driven team and help vulnerable households achieve sustainable housing.
- Qualifications: Experience in housing or benefits support is a plus; relevant qualifications are desirable.
The predicted salary is between 30000 - 40000 £ per year.
6-Month Contract with a Local Authority
This role is designed to deliver a comprehensive, efficient, and customer-focused service across Benefits and Housing Needs. The position supports residents with financial assistance, housing advice, and homelessness prevention. It ensures accurate assessments, compliance with legislation, and effective support for vulnerable households while protecting public funds and promoting sustainable housing outcomes. The postholder will also contribute to service development, partnership working, and continuous improvement initiatives.
Responsibilities
- Deliver a full range of Benefits and Housing Needs services, including:
- Housing Benefit and Council Tax Reduction assessments
- Discretionary Housing Payments and welfare support
- Homelessness prevention, assessments, and reviews
- Housing Register management, lettings, and allocations
- Housing supply and procurement
- Temporary accommodation management and resettlement
- Provide high-quality advice and support to a diverse and vulnerable customer base.
- Conduct customer interviews, home visits, and property inspections where required.
Essential Experience Required
- Extensive experience in at least one of the following areas:
- Homelessness prevention, assessments, and reviews
- Temporary accommodation management
- Housing allocations and lettings
- Housing Benefit and Council Tax Reduction
- Housing procurement and supply
- Discretionary payments and welfare support
- Experience managing complex casework in a high-pressure environment.
Essential Qualifications Required
- Relevant qualification in Housing, Benefits, Public Sector, or equivalent experience (desirable).
We work on a bi-weekly schedule. The role closes on 30th May 2026, apply ASAP.
Outreach Officer employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive and dynamic work environment in Hackney. With a strong focus on employee development and community impact, we provide our Outreach Officers with opportunities for professional growth while making a meaningful difference in the lives of vulnerable residents. Our commitment to a customer-focused service ensures that you will be part of a dedicated team working towards sustainable housing solutions in a vibrant local authority setting.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and benefits sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's current challenges and initiatives. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience in homelessness prevention and case management, as these are key areas for the Outreach Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Outreach Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in homelessness prevention and housing support. We want to see how your skills match the role, so don’t hold back on showcasing relevant examples!
Showcase Your Experience:When detailing your past roles, focus on your experience with complex casework and customer support. We love seeing how you've made a difference in high-pressure environments, so share those success stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Outreach Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the key areas of housing benefits, homelessness prevention, and welfare support. Familiarise yourself with relevant legislation and local authority policies, as this will show your understanding of the role and its responsibilities.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing complex casework and delivering high-quality support to vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Be Personable and Professional
Remember, this role involves working closely with residents. Displaying empathy and a customer-focused attitude during the interview can set you apart. Be friendly, approachable, and professional to leave a lasting impression.
