Technical Officer Adaptations in Northampton

To deliver an effective, customer-focused housing adaptations service by assessing, designing, and managing adaptation works for residents. The role works collaboratively with the Home Adaptations Team and Occupational Therapy Service to determine works that are necessary and appropriate, ensuring solutions are safe, compliant, and provide value for money while improving residents' independence and quality of life.

Key Responsibilities

• Undertake property inspections and feasibility assessments in response to applications for home adaptations, considering Occupational Therapy recommendations and determining suitable works that are reasonable and practicable.
• Translate recommendations into detailed schedules of work, specifications, and plans using CAD to support contractor tendering and grant approvals.
• Work collaboratively with Occupational Therapists and other partners to assess needs and develop practical adaptation solutions.
• Submit and manage planning applications where required, liaising with Development Control and making amendments to secure approvals while keeping customers informed.
• Review contractor tenders to ensure accuracy, completeness, and value for money, recommending adjustments where costs exceed available funding.
• Manage adaptation cases from initial assessment through to completion, including supervising contractors on-site, resolving issues, and ensuring projects progress efficiently and in line with specifications.
• Carry out completion inspections to confirm works meet required standards and ensure all statutory certifications are in place prior to authorising payments.
• Monitor contractor performance and customer satisfaction, ensuring high-quality service delivery and that payments are only made following verified completion of works.
• Maintain accurate records and manage information effectively using Office 365 and relevant housing systems.
• Keep up to date with legislation, best practice, and developments in housing adaptations.
• Work collaboratively across services and partner organisations, promoting equality, diversity, and inclusion, and ensuring health and safety requirements are met at all times.
• Contribute to continuous service improvement and efficient ways of working.

Requirements

• Significant experience in housing adaptations, property surveying, or a related field, with the ability to assess properties and design practical adaptation solutions.
• Strong understanding of relevant legislation, including housing adaptations law, Building Regulations, planning requirements, and construction standards.
• Experience of translating Occupational Therapy recommendations into deliverable schemes that meet client needs and provide value for money.
• Experience managing on-site projects and supervising contractors in line with specifications.
• Strong interpersonal and communication skills, with the ability to work effectively with vulnerable clients, partners, and stakeholders.
• Excellent organisational skills with the ability to work independently, prioritise workloads, and meet deadlines.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Proficiency in CAD software and confidence using IT systems including Office 365.
• A relevant qualification or equivalent experience in surveying, construction, or property adaptations.
• Full UK driving licence and access to a vehicle.
• Knowledge of equality and diversity principles and a commitment to inclusive service delivery.

Additional Information

• Hours per week: 37 hours
• Location: One Angel Square with travel across West Northamptonshire and part-flexible working (up to 3 days remote)
• Pay: Bi-weekly payments