At a Glance
- Tasks: Administer Council Tax billing and provide top-notch customer service to residents.
- Company: Local authority offering a supportive and collaborative work environment.
- Benefits: Fully remote work, bi-weekly pay, and a chance to develop your skills.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 € per year.
Job Purpose
To administer Council Tax billing accurately and efficiently in line with current legislation, ensuring the effective collection of Council Tax. The role also provides high-quality customer service to residents and stakeholders through telephone, written, and electronic communication channels.
Key Responsibilities
- Administer Council Tax billing processes accurately and in accordance with legislation and council procedures.
- Maintain up-to-date knowledge of Council Tax legislation, case law, discounts, exemptions, and Local Council Tax Reduction schemes.
- Provide professional advice and support to customers via telephone, written correspondence, face-to-face, and electronic channels.
- Process applications, reviews, discounts, exemptions, disregards, and payment arrangements, ensuring compliance with Direct Debit regulations.
- Prioritise and manage workloads effectively to meet service targets, deadlines, and customer needs.
- Work collaboratively within the Revenues team to improve customer experience and service delivery.
- Liaise with internal departments and external agencies where required.
- Demonstrate awareness and understanding of equality, diversity, and customer welfare needs.
- Undertake any other duties reasonably required within the scope of the role.
Requirements
- GCSEs (or equivalent) in English and Maths, Grade C/Level 4 or above, or proven literacy and numeracy skills.
- Strong communication and customer service skills.
- Good IT skills including Microsoft Office applications.
- Ability to understand and apply complex legislation.
- Ability to prioritise workloads and meet deadlines accurately.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Awareness of equality, diversity, and customer welfare considerations.
- Experience working within a Revenues or Council Tax environment.
- Experience processing Council Tax accounts.
- Knowledge of Capita or Northgate Revenues and Benefits systems.
- Evidence of Continuing Professional Development (CPD).
Additional Information
Working Hours: 37 per week
Payment: Bi-weekly pay
Work Type: Fully Remote, Have to be in office first day to collect IT equipment
Council Tax Billing Officer in Northampton employer: Civic Recruitment Limited
As a Council Tax Billing Officer with our local authority, you will join a supportive and dynamic team dedicated to delivering exceptional service to our community. We offer a fully remote working environment, allowing for flexibility while ensuring you have the resources needed for success from day one. With a strong focus on employee development and a commitment to equality and diversity, we provide an excellent platform for your professional growth in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Billing Officer in Northampton
✨Tip Number 1
Get to know the ins and outs of Council Tax legislation. Brush up on your knowledge about discounts, exemptions, and Local Council Tax Reduction schemes. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be providing high-quality customer service, try role-playing different scenarios with friends or family. This will help you feel more confident when dealing with residents and stakeholders.
✨Tip Number 3
Don’t forget to showcase your organisational skills. Think of examples from your past experiences where you successfully managed workloads and met deadlines. This will demonstrate your ability to prioritise tasks effectively.
✨Tip Number 4
Finally, apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Council Tax Billing Officer in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Council Tax Billing Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to mention any experience you have in providing excellent customer service.
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with IT, especially Microsoft Office applications. Make sure to mention any relevant software experience you have, particularly if you’ve worked with Capita or Northgate systems before. This will help us see you as a strong candidate!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Legislation
Make sure you brush up on the latest Council Tax legislation and any relevant case law. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped customers effectively, as this is crucial for the role.
✨Demonstrate Your IT Proficiency
Familiarise yourself with Microsoft Office applications and any specific software like Capita or Northgate. If you have experience using these systems, be ready to discuss it during the interview.
✨Prioritisation is Key
Be prepared to talk about how you manage your workload and meet deadlines. Share strategies you use to stay organised and ensure that you can handle multiple tasks efficiently, as this will be important in the role.
