At a Glance
- Tasks: Support the Waste Education and Enforcement Team with case management and customer communication.
- Company: Local Authority offering a supportive and dynamic work environment.
- Benefits: Hybrid working, flexible hours, and bi-weekly payments.
- Other info: 6-month contract with opportunities for professional growth.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Administrative experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
6 months contract with a Local Authority.
Location: Telford Depot, Newport (with potential travel to other Council locations).
Job Purpose
To provide high-quality administrative and operational support to the Waste Education and Enforcement Team, ensuring the efficient management of enforcement processes, case records, and communication. The role is integral to maintaining accurate documentation, supporting compliance with Council procedures, and enabling effective waste education and enforcement activities.
Key Responsibilities
- Administrative & Case Management Support
- Maintain and update accurate case records and documentation in line with Council procedures.
- Support enforcement workflows by processing case files, notices, and correspondence.
- Manage document management systems, ensuring records are auditable and up to date.
- Assist with data input, validation, and reporting activities.
- Customer Service & Communication
- Handle customer enquiries via phone, email, and written correspondence in a professional manner.
- Respond to queries from members of the public efficiently, courteously, and calmly.
- Support clear communication within the team and with external stakeholders.
- Data, Reporting & Compliance
- Produce reports and maintain accurate data records to support team operations.
- Ensure compliance with internal procedures, policies, and audit requirements.
- Assist in preparing documentation for internal and external audits.
- Financial & System Support
- Process invoices, payments, and financial notifications using relevant finance systems.
- Support the use and maintenance of databases, spreadsheets, and software systems.
- General Team Support
- Provide administrative support to Enforcement Officers and management.
- Assist in coordinating workloads and tracking case progress.
- Work flexibly to support team objectives and meet deadlines in a fast-paced environment.
Experience & Skills Required
- Experience in an administrative role, ideally within a busy office environment.
- Experience with integrated record management systems.
- Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
- Experience using databases and spreadsheets.
- Experience with finance systems or packages (desirable).
- Excellent communication and interpersonal skills.
- Ability to handle customer enquiries professionally and diplomatically.
- Strong organisational skills with the ability to manage multiple tasks.
- Ability to work independently and as part of a team.
- Methodical, accurate, and detail-oriented approach to work.
- Ability to work under pressure and meet tight deadlines.
Qualifications
- Good general standard of education (e.g., GCSEs or equivalent).
- Relevant administrative or business support qualification (desirable but not essential).
Additional Information
- Hybrid working available: 3 days per week based at Telford Depot, with up to 2 days remote working once training is complete.
- Working hours: 37 hours per week.
- Flexible working hours (start between 7:00am – 8:00am, finish between 3:00pm – 4:00pm).
- Role may require working from different Council locations as needed.
- Temporary contract for 6 months.
Interviews will be held in person at: Telford Depot, Telford Street, Newport, NP19 0ES, United Kingdom.
We work on a bi-weekly payment schedule. The role closes 19th Jun, apply ASAP.
Enforcement Case Officer in Newport employer: Civic Recruitment Limited
As an Enforcement Case Officer with the Local Authority, you will be part of a supportive and dynamic team dedicated to enhancing community welfare through effective waste management. The role offers flexible working hours and a hybrid model, allowing for a balanced work-life integration while contributing to meaningful local initiatives. With opportunities for professional growth and development, this position is ideal for those seeking a rewarding career in public service within a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Enforcement Case Officer in Newport
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Enforcement Case Officer in Newport
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Civic Recruitment Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Civic Recruitment Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Civic Recruitment Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
