At a Glance
- Tasks: Manage accommodation for vulnerable households and ensure compliance with tenancy agreements.
- Company: Local Authority focused on housing and homelessness services.
- Benefits: Competitive pay, flexible hours, and valuable experience in a frontline role.
- Other info: Fast-paced environment with opportunities for professional development and immediate start.
- Why this job: Make a real difference in people's lives while gaining essential skills in housing management.
- Qualifications: GCSEs in English and Maths, driving licence, and experience in housing or support services.
The predicted salary is between 20.49 - 20.49 £ per hour.
- 2 months contract with a Local Authority
- Job Purpose
To provide effective tenancy and accommodation management services for households placed in temporary and emergency accommodation.
The postholder will be responsible for monitoring occupancy, conducting property inspections, investigating breaches of occupancy agreements, and supporting tenancy sustainment and move-on activities.
The Accommodation Officer will work directly with homeless households and vulnerable individuals to ensure accommodation is safe, suitable, and used appropriately, while contributing to the efficient operation of the Accommodation Operations Team.
The role requires a proactive, professional, and resilient individual who can quickly become operational and work independently within a fast-paced frontline environment.
Key Responsibilities
- Accommodation Management
- Carry out occupancy checks and property inspections across accommodation units to verify occupancy and compliance with licence and tenancy conditions.
- Monitor the appropriate use of accommodation and investigate suspected breaches of occupancy agreements.
- Issue occupancy warnings, breach notices, and other tenancy-related correspondence where required.
- Maintain accurate records of inspections, visits, actions, and outcomes.
- Ensure accommodation remains safe, suitable, and compliant with required standards.
- Tenancy and Licence Management
- Manage tenancy, licence, and accommodation-related cases from initial assessment through to resolution.
- Support tenancy sustainment and prevent tenancy breakdown where possible.
- Investigate complaints, anti-social behaviour, abandonment, unauthorised occupation, and other tenancy-related issues.
- Prepare reports, case notes, warning letters, notices, and eviction-related documentation.
- Support accommodation move-on processes and assist households in securing more permanent housing solutions.
- Resident Support and Engagement
- Maintain regular contact with residents to assess accommodation needs and address concerns.
- Provide advice and guidance regarding occupancy responsibilities and housing options.
- Work with vulnerable households and individuals presenting with a range of support needs.
- Support residents in accessing relevant services and agencies.
- Homelessness and Housing Services
- Support the delivery of temporary accommodation services for homeless households.
- Participate in front-line housing duty functions and face-to-face customer services as required.
- Contribute to safeguarding and risk management processes.
- Work within relevant housing, homelessness, and safeguarding legislation and guidance.
- Partnership Working
- Liaise effectively with internal departments, landlords, housing providers, support agencies, health professionals, and other stakeholders.
- Attend meetings and case conferences where appropriate.
- Develop positive working relationships to support successful housing outcomes.
- Compliance and Administration
- Ensure all records, databases, and housing management systems are accurately maintained.
- Produce management information, reports, and statistical data as required.
- Ensure compliance with policies, procedures, legal requirements, and service standards.
- Escalate high-risk cases and safeguarding concerns appropriately.
Experience
Essential
- Previous experience working within a housing, homelessness, temporary accommodation, or supported housing environment.
- Experience conducting occupancy inspections, property visits, or tenancy compliance checks.
- Experience managing accommodation, tenancy, licence, or housing-related cases.
• Experience drafting
- Formal letters
- Warning notices
- Eviction-related documentation
- Case records and reports
- Experience working with vulnerable individuals and households with complex needs.
- Experience making balanced decisions regarding risk, tenancy management, and accommodation suitability.
- Experience managing a demanding caseload and working independently.
Desirable
- Experience working within a Local Authority Housing or Homelessness Service.
- Experience managing temporary accommodation schemes and move-on pathways.
- Experience participating in front-line housing duty services.
- Experience undertaking safeguarding and risk assessments.
- Experience supporting individuals with multiple and complex support needs.
- Experience using housing management or homelessness case management systems.
Qualifications
Essential
- Educated to GCSE level (or equivalent) including English and Mathematics.
- Full UK Driving Licence.
- Access to a vehicle for business use.
- Evidence of ongoing professional development.
Desirable
- Housing qualification (CIH Level 3 or above) or equivalent.
- Qualification in Housing, Homelessness, Social Care, Community Support, or a related field.
- Safeguarding training.
- Risk Assessment training.
- Customer Service or Conflict Management qualification.
- Knowledge and Skills
Essential
- Knowledge of tenancy and accommodation management practices.
- Understanding of working with vulnerable individuals and complex needs.
- Strong written and verbal communication skills.
- Excellent organisational and administrative skills.
- Ability to prepare professional reports, notices, and correspondence.
- Ability to work independently and manage competing priorities.
- Strong problem-solving and decision-making skills.
- Ability to build positive relationships with residents and partner agencies.
- Resilient and professional approach when working under pressure.
Desirable
- Knowledge of homelessness legislation and housing law.
- Understanding of safeguarding procedures and risk management.
- Knowledge of trauma-informed practices and strengths-based approaches.
- Understanding of temporary accommodation management processes.
- Working Conditions
- Frontline role involving regular face-to-face contact with residents and service users.
- Frequent travel across Newport to undertake inspections and accommodation visits.
- Office, community, and accommodation-based working environment.
- Temporary assignment providing urgent cover due to staff absence.
- Ability to work flexibly to meet service demands.
- Additional Information
- Pay Rate: £20.49 per hour (Limited/Umbrella)
- Location: John Frost Square, Newport, NP20 1PA, United Kingdom
- Hours: 37 hours per week
- Payment Schedule: Bi-weekly
- Start Date: Immediate start available
- Contract Type: Temporary assignment providing urgent cover due to staff sickness
- Working Environment: Fast-paced frontline Housing and Homelessness Service
- Travel Requirements: Regular travel across Newport to undertake occupancy checks, property inspections, tenancy visits, and accommodation-related duties
- Driving Requirement : Full UK Driving Licence and access to a vehicle for business use is essential
- Closing Date: Applications closing soon â early applications are encouraged
Accommodation Officer (Housing) in Newport employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Officer (Housing) in Newport
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Accommodation Officer (Housing) in Newport
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Civic Recruitment Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Civic Recruitment Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Civic Recruitment Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
