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- Tasks: Support library services, assist customers, and maintain library stock.
- Company: Civic Recruitment Limited, dedicated to community service.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: 37 hours per week with a rotating shift pattern.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Customer service experience and basic IT skills required.
The predicted salary is between 20000 - 25000 £ per year.
1 month contract with a local authority.
Job Purpose: To support the delivery of a consistent, high‑quality library service across the County Borough. The role contributes to the achievement of strategic short‑ and long‑term objectives for the Library Service, supports delivery against the Welsh Public Library Standards, and ensures a first‑class customer experience for users, visitors, and non‑users. The post also supports the maintenance of library stock, records, and the physical library environment.
Key Duties/Accountabilities:
- Staff issue desks and enquiry points within borough libraries.
- Respond to customer enquiries in person, by telephone, and via email, referring complex queries to senior staff as appropriate.
- Maintain correct shelving, sequencing, and condition of library stock.
- Support stock control, stock editing, reservations, suggestions, and inter‑library loans.
- Assist users with ICT, both individually and in group settings.
- Support the organisation of meetings and events, including room setup, refreshments, and opening/closing library buildings.
Essential Experience Required:
- Previous customer service experience (desirable).
- Experience working with the public in a front‑facing service environment.
- Experience handling cash and maintaining records is beneficial.
Essential Qualifications Required:
- ECDL or equivalent computer qualification, or demonstrable IT competency.
- Minimum of 3 GCSEs (including English Language), a recognised BTEC qualification, or equivalent relevant experience.
Additional information to note:
- Working Hours: 37 hours per week.
- Driving Licence required.
- Varying shift pattern as it will be a three week rota. May include 1 Saturday (9:00 - 13:00) every three weeks. Generally the hours are 9:00 - 18:00.
The role closes on 23rd April 2026, apply ASAP.
Library Service Support Assistant in Merthyr Tydfil employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Service Support Assistant in Merthyr Tydfil
✨Tip Number 1
Get to know the library service inside out! Familiarise yourself with their offerings, events, and any recent changes. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of scenarios where you might need to assist users. Role-play with a friend or family member to get comfortable responding to different types of enquiries.
✨Tip Number 3
Network like a pro! Reach out to current or former library staff on LinkedIn or at local events. They can give you insider tips on what the library values in its employees and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available there to help you stand out from the crowd.
We think you need these skills to ace Library Service Support Assistant in Merthyr Tydfil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Library Service Support Assistant role. We want to see how you can contribute to delivering a top-notch library service!
Show Off Your Customer Service Skills: Since this role involves interacting with the public, emphasise any previous customer service experience you have. We love seeing examples of how you've handled enquiries or resolved issues in a friendly manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Library Services
Familiarise yourself with the library services offered in Merthyr Tydfil. Understand the Welsh Public Library Standards and how they impact user experience. This knowledge will help you demonstrate your commitment to providing a high-quality service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in customer service. Think about situations where you resolved issues or enhanced the user experience. This will show that you can handle enquiries effectively, which is crucial for this role.
✨Demonstrate IT Competency
Since the role requires IT skills, be ready to discuss your computer qualifications or experiences. Brush up on any relevant software or systems you might encounter in a library setting, as this will highlight your readiness to assist users with ICT.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would manage stock control, assist with events, or handle cash transactions. Practising these scenarios can help you feel more confident and prepared.