At a Glance
- Tasks: Support building maintenance by inspecting properties and managing repair projects.
- Company: Local authority focused on community housing and resident satisfaction.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a team that values quality service and community impact.
- Qualifications: Building-related qualification or relevant experience in maintenance or surveying.
Job Description
6 Month Contract With A Local Authority
Job Purpose
To support the Building Maintenance and Estate Environment service in delivering an effective responsive repairs service across a portfolio of approximately 5,000 social housing properties, including estate environments and leaseholder liabilities. The postholder will undertake inspections, investigate defects, identify appropriate remedial works, prepare technical documentation and estimates, and monitor repair projects delivered by contractors and the Council’s Direct Labour Organisation. The role will ensure works are delivered to a high standard, provide value for money, comply with statutory and health and safety requirements, and minimise inconvenience to residents.
Key Responsibilities
- Undertake inspections and surveys of Council properties following repair requests, including visits to tenanted properties to investigate defects and plan programmes of work.
- Provide technical advice on building defects, damp, specifications, estimates, labour requirements, and health and safety matters.
- Prepare specifications, estimates, contract documentation, correspondence, measurements, and re-measurements as required.
- Maintain accurate repair histories, records, databases, and information relating to works undertaken.
- Prepare and submit survey reports, estimates, and work orders, ensuring value for money and commercial viability.
- Engage specialist services and contractors in accordance with Council procurement procedures.
- Monitor and oversee the progress of works undertaken by contractors and the Council’s Direct Labour Organisation.
- Undertake post-inspections to ensure completed works meet required standards and comply with health and safety and statutory requirements.
- Support effective Section 20 consultation with leaseholders and contribute to income maximisation in partnership with Tenancy and Leasehold Services.
- Support the Repairs Service and Repairs Call Centre to ensure a coordinated and positive repairs journey for residents.
- Take ownership of repairs projects from initiation through to completion, maintaining effective communication with residents throughout.
- Investigate and respond to complaints and enquiries from residents, Councillors, and external organisations within required timescales.
- Attend Area Panel and other meetings, preparing reports and providing technical information as required.
- Maintain effective working relationships with Housing, Asset Management, and other Council directorates.
- Support the collection of stock condition information and the development of programmes, priorities, and investment plans.
- Prepare and quality-check technical reports for committees, public meetings, and senior management.
- Monitor contractor performance, payments, variations, and the application of relevant schedules of rates.
- Operate within Council financial, procurement, process control, and budget management procedures.
- Ensure compliance with the Health and Safety at Work Act, CDM 2015, corporate health and safety policies, and other relevant legislation.
- Promote equality, diversity, inclusion, and fair access to housing services.
- Provide additional support across Area teams when required and undertake other duties consistent with the role and grade.
Requirements
- HNC, HND, or equivalent building-related qualification, or substantial relevant experience in a similar building maintenance or surveying role.
- Relevant experience working within building maintenance, responsive repairs, housing maintenance, surveying, or a related construction environment.
- Extensive technical knowledge of construction details and building defects and pathology across domestic properties, including high-rise developments.
- Sound knowledge of health and safety legislation and regulations, including CDM 2015.
- Knowledge of disrepair, Environmental Protection Act requirements, Party Wall legislation, and/or Section 20 consultation would be advantageous.
- Experience of preparing specifications, estimates, contracts, reports, and technical documentation.
- Experience of monitoring contractors and overseeing repair or maintenance projects through to completion.
- Experience of working with residents, tenants, leaseholders, contractors, and internal and external stakeholders in a diverse environment.
- Experience of consultation and engagement with tenants and leaseholders.
- Ability to prepare spreadsheets, maintain databases, and accurately manage technical and financial information.
- Ability to monitor contractor payments and apply relevant schedules of rates.
- Strong written and verbal communication skills, with the ability to explain technical matters clearly to residents and other stakeholders.
- Strong customer service skills and a resident-focused approach, with the ability to manage difficult conversations sensitively and professionally.
- Ability to manage and prioritise a complex workload, meet deadlines, and work effectively under pressure.
- Proactive, accountable, and collaborative approach with a commitment to delivering high-quality services and value for money.
- Ability to identify health, safety, safeguarding, and other risks and take appropriate action.
- Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
- Ability to attend evening meetings and work flexibly according to service requirements.
- Full current driving licence and willingness to use own vehicle for travel between sites would be desirable.
Additional Information
- Location: Within the London Borough of Hackney.
- Hours per week: To be confirmed.
- Bi-Weekly Payments: Payment made every two weeks.
Technical Support Officer in Matlock employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in Matlock
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Civic Recruitment Limited.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Civic Recruitment Limited appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Technical Support Officer in Matlock
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Civic Recruitment Limited know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Civic Recruitment Limited is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Civic Recruitment Limited
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
