At a Glance
- Tasks: Join our team to support Building Control with administration and customer service.
- Company: Dynamic Local Authority focused on high-quality public services.
- Benefits: £23.05 per hour, hybrid working, and potential contract extension.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Experience in Building Control or related fields is essential.
The predicted salary is between 23.05 - 23.05 £ per hour.
We are seeking a dedicated Technical Support Officer (Building Control) to join our dynamic Local Authority Building Control Team. This role is ideal for an experienced administrator or technical support professional with a background in Building Control, Planning, Property, Construction, or Local Authority. As the first point of contact for Building Control enquiries, you will facilitate the efficient processing of Building Regulation applications, maintain precise records, and provide essential administrative support to Building Control Surveyors. Your contribution will ensure that customers receive a professional and responsive service, all while adhering to legislative and regulatory frameworks.
Responsibilities
- Efficiently process Building Regulation applications.
- Maintain accurate Building Control records and databases.
- Assist Building Control Surveyors with administrative and technical tasks.
- Process application documentation in line with procedures and legislation.
- Ensure customer and application records are accurate and current.
Customer Service & Enquiries
- Serve as the first point of contact for Building Control enquiries.
- Respond to customer enquiries professionally and efficiently.
- Assess enquiries and take appropriate action.
- Escalate complex issues to Building Control Surveyors or the Building Control Manager as needed.
- Deliver a positive customer experience throughout the application process.
Information Management
- Maintain and update customer records and information systems.
- Ensure compliance with Data Protection legislation.
- Verify and validate information before processing.
- Manage electronic and manual records accurately.
Technical Support
- Support Building Control Officers with application administration and case management.
- Assist with obtaining and processing reports and technical information.
- Provide background information to support Building Control decision-making.
- Assist in preparing documentation and correspondence.
Risk & Compliance
- Identify potential risks and escalate issues appropriately.
- Support service delivery in accordance with legislation, policy, and professional standards.
- Maintain confidentiality at all times.
- Assist in identifying potential fraud or irregularities.
Service Improvement
- Support continuous improvement of Building Control processes and procedures.
- Identify more efficient ways of working.
- Support knowledge sharing and best practices across the service.
- Contribute to developing a customer-focused service.
Team Support
- Collaborate with Building Control Surveyors and colleagues across the Council.
- Assist with workload management and service priorities.
- Provide support for escalated service issues as required.
- Contribute positively to team objectives and performance standards.
Requirements
Essential
- Experience in Building Control, Planning, Local Authority, Construction, Property, or Technical Administration.
- Good understanding of Building Control functions and associated legislation.
- Strong administrative and customer service experience.
- Experience processing applications, records, reports, or technical documentation.
- Excellent attention to detail and accuracy.
- Strong communication and customer service skills.
- Ability to manage enquiries and identify when escalation is required.
- Proven ability to follow procedures and workflows accurately.
- Strong IT skills with the ability to learn new systems quickly.
- Minimum of 5 GCSEs (or equivalent experience).
Desirable
- Previous Local Authority experience.
- Experience supporting Building Control or Planning teams.
- Knowledge of Building Regulations and associated legislation.
- Experience responding to information requests and maintaining technical records.
- Evidence of Continuous Professional Development (CPD).
About the Organisation
Our client is a forward-thinking Local Authority dedicated to delivering high-quality public services and providing excellent support to residents, businesses, and stakeholders. The Building Control team is integral in ensuring development across the borough meets legislative and regulatory standards while delivering an efficient, professional, and customer-focused service. The successful candidate will join a supportive team environment where quality service delivery, continuous improvement, and excellent customer care are paramount.
What's on Offer?
- £23.05 per hour (Umbrella)
- 2 Month Contract with Potential Extension
- Location: Maldon, Essex
- 37 Hours Per Week
- Hybrid Working – 2 Days Office-Based
- Bi-weekly Pay
- Opportunity to work within a respected Local Authority Building Control Team
- Varied role involving customer service, technical administration, and regulatory support
- Excellent opportunity for candidates with Building Control, Planning, Construction, Property, or Local Government experience
Applications are particularly welcomed from candidates with experience as a Technical Support Officer, Building Control Administrator, Planning Support Officer, Technical Administrator, Property Administrator, Local Authority Administrator, Customer Service Officer, or Business Support Officer.
Technical Support Officer (Building Control) in Maldon employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer (Building Control) in Maldon
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Civic Recruitment Limited.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Civic Recruitment Limited appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Technical Support Officer (Building Control) in Maldon
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Civic Recruitment Limited know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Civic Recruitment Limited is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Civic Recruitment Limited
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
