At a Glance
- Tasks: Coordinate repairs for over 5,000 homes and ensure excellent customer service.
- Company: Local Authority focused on community support and efficient services.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20.2 - 20.2 £ per hour.
To provide an efficient and customer-focused repairs coordination service for over 5,000 council-owned homes. The role is responsible for diagnosing repairs, scheduling maintenance works, monitoring repair orders through to completion, and ensuring residents receive excellent customer service throughout the process.
Key Responsibilities
- Diagnose repair requests raised by residents and internal/external stakeholders.
- Schedule repair works efficiently to maximise trade productivity and service delivery.
- Manage repairs cases from initial report through to completion, ensuring compliance with council policies and procedures.
- Monitor and update repair orders, closing completed jobs and removing duplicate or unnecessary orders.
- Keep residents informed of repair progress and provide excellent customer service.
- Liaise with operatives, contractors, residents, and colleagues to ensure timely completion of repairs.
- Maintain accurate records using housing maintenance systems and telephony platforms.
- Support the Housing Maintenance Service in achieving performance targets and customer satisfaction.
Essential Experience & Skills
- Experience in a customer service, scheduling, repairs coordination, or administrative role.
- Strong communication and organisational skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Excellent problem-solving and customer handling skills.
- Strong IT skills, including experience using telephony and computer-based systems.
- Ability to work collaboratively with a wide range of stakeholders.
Desirable Experience
- Experience within a Housing Maintenance, Repairs, or Property Services environment.
- Knowledge of local authority or social housing maintenance services.
- Understanding of repairs scheduling and work order management systems.
Qualifications
- Essential
- GCSEs (or equivalent) including English and Mathematics.
- Good level of IT literacy.
- Desirable
- Customer Service, Business Administration, Housing, or Property-related qualification.
- Relevant vocational qualification within Housing or Maintenance Services.
Personal Attributes
- Customer-focused with a passion for helping others.
- Positive, proactive, and 'can-do' attitude.
- Strong attention to detail.
- Flexible and adaptable approach to work.
- Ability to work effectively under pressure and meet deadlines.
Additional Information
- Contract Type: Limited Company/Umbrella
- Pay Rate: £20.20 per hour
- Hours: 37 hours per week
- Location: Brewers Hill Road, Dunstable, Central Bedfordshire, LU6 1AD, United Kingdom
- Working Pattern: Hybrid working arrangement. Successful applicants will be required to attend the Dunstable office a minimum of 2 days per week.
- Working Hours: Monday to Thursday: 08:30 – 17:00, Friday: 08:30 – 16:30
- We operate on a bi-weekly payment schedule.
- Closing date: 4th July – early applications are encouraged
Maintenance Coordinator in Luton employer: Civic Recruitment Limited
As a Maintenance Coordinator with the Local Authority, you will be part of a dedicated team committed to providing exceptional service to over 5,000 council-owned homes in Dunstable. The role offers a supportive work culture that values collaboration and customer focus, alongside opportunities for professional growth within the housing maintenance sector. With a hybrid working arrangement and a commitment to employee well-being, this position is ideal for those seeking meaningful employment that makes a real difference in the community.
