Civic Recruitment Limited is seeking a skilled Complaints Investigator for a 3-month local authority contract in Loughborough. You will lead investigations of complaints, coordinate Stage 1 and Stage 2 processes, and deliver clear, evidence-based responses within corporate standards.
The role supports risk management and service improvement across the council, liaising with customers, managers and external bodies.
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Senior Complaints Investigator – Public Sector in Loughborough employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
