At a Glance
- Tasks: Lead a high-quality repairs service and ensure customer satisfaction.
- Company: Local authority focused on community service and support.
- Benefits: Competitive pay of £35 per hour and flexible working hours.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in property repairs management and relevant construction qualifications.
The predicted salary is between 70000 - 70000 £ per year.
This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction.
Responsibilities
- Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
- Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
- Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
- Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
- Ensure compliance with health & safety legislation, regulatory standards, and local policies.
- Lead, motivate, and develop teams to achieve high performance and service excellence.
- Manage and monitor the performance of staff, contractors, and service delivery against KPIs.
Essential Experience Required
- Proven experience managing property repairs or maintenance services.
- Strong knowledge of repairs programs and operational delivery.
- Experience leading teams and driving performance, motivation, and engagement.
- Ability to manage budgets, contractors, and in-house resources effectively.
Essential Qualifications Required
- Relevant construction-related qualification (e.g., Degree, RICS, CIOB) OR equivalent relevant experience.
Additional Information
- Working hours: 37 hours per week.
- Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
- Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
- Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.
- Schedule: Bi-weekly.
- Application deadline: 12th June 2026, apply ASAP.
Repairs Principal Officer in Loughborough employer: Civic Recruitment Limited
As a local authority, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee development and community impact. Our Repairs Principal Officer role offers the opportunity to lead a dedicated team in delivering essential services, with a focus on customer satisfaction and compliance. With flexible working patterns and a commitment to health and safety, we ensure our employees can thrive while making a meaningful difference in Loughborough.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Principal Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the local authority and their repairs service. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experience in managing property repairs and leading teams, making you more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs Principal Officer in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing property repairs and maintenance services. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant qualifications and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our responsive repairs service. Share specific examples of how you've driven performance and improved service delivery in the past.
Showcase Your Team Leadership Skills:Since this role involves leading and motivating teams, make sure to highlight your experience in this area. We love to see how you’ve engaged and developed teams to achieve high performance and service excellence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance services. Familiarise yourself with the specific repairs programmes and operational delivery methods that the local authority uses. This will show that you're not just a good fit for the role, but that you’re genuinely interested in how they operate.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be prepared to discuss your experience in motivating and developing staff. Think of specific examples where you've driven performance and engagement. Highlighting your ability to manage both in-house operatives and external contractors will set you apart.
✨Prepare for Scenario Questions
Expect questions about managing disrepair cases and customer complaints. Prepare some scenarios where you successfully resolved issues or improved service delivery. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Understand Compliance and Safety
Familiarise yourself with health and safety legislation and regulatory standards relevant to the repairs service. Be ready to discuss how you ensure compliance in your previous roles. This shows that you take safety seriously and understand the importance of adhering to local policies.
