At a Glance
- Tasks: Provide tailored support to new tenants, helping them settle and sustain their tenancies.
- Company: Join Civic Recruitment Limited, a local authority focused on community support.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives by supporting vulnerable tenants.
- Qualifications: Experience with social housing and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
3 months contract with a Local Authority
Job Purpose
To provide tailored tenancy support to new and transferring tenants within the first 6–12 months of their tenancy, ensuring they successfully settle into their homes and sustain their tenancies. The role focuses on working with vulnerable tenants, identifying support needs, developing support plans, and coordinating interventions with internal teams and external agencies. The postholder will work closely with tenancy enforcement and income teams to promote tenancy sustainment, reduce risk, and deliver a holistic support service.
Key Responsibilities
- Manage a caseload of tenants requiring support following tenancy start-up, providing tailored and outcome-focused interventions.
- Assess tenant needs and develop, implement, and review personalised support plans to promote independent living.
- Conduct risk assessments, particularly for tenants with mental health issues, substance misuse, or complex needs.
- Refer tenants to appropriate services (e.g. social services, mental health, drug/alcohol services) and coordinate multi‑agency support.
- Attend and contribute to case conferences, panels, and multi‑agency meetings including MARAC, mental health, and high‑risk forums.
- Maintain accurate case records, databases, and performance data; produce reports for senior management as required.
- Support tenants in managing their tenancy obligations, including rent payments, property care, and behavioural expectations.
- Work with income teams to monitor rent accounts, reduce arrears, and ensure tenants access relevant welfare benefits.
- Provide advice and advocacy on tenancy‑related issues, including anti‑social behaviour (ASB), complaints, and repairs.
- Support tenants in raising repair requests and managing property‑related issues in line with council procedures.
- Liaise with internal departments and external stakeholders such as social services, police, probation, and voluntary organisations.
- Promote safeguarding practices and report concerns relating to vulnerable adults, children, or young people.
- Investigate and respond to complaints from tenants, councillors, and MPs in line with council procedures.
- Maintain up‑to‑date knowledge of housing legislation, welfare reform, and best practice in tenancy support.
- Promote equality, diversity, and inclusion, ensuring all tenants are treated with dignity and respect.
- Undertake additional duties in line with the level of the role, including supporting emergency or priority situations.
Experience
- Experience working with social housing tenants, preferably within a local authority or housing association.
- Experience supporting vulnerable individuals or families with diverse needs (e.g. mental health, substance misuse, financial hardship).
- Proven experience in casework management, including assessments, support planning, and risk identification.
- Experience working with welfare benefits and housing benefits systems.
- Experience of multi‑agency working and coordinating support services.
- Experience attending and presenting cases at professional meetings, panels, or case conferences.
- Experience handling tenancy‑related issues such as arrears, ASB, and property management.
- Experience maintaining accurate records, reports, and data systems.
Qualifications
- Educated to GCSE level (or equivalent) including English and Maths.
- Relevant qualification in Housing, Social Work, Community Work, or a related field (desirable).
- Evidence of continued professional development in housing, safeguarding, or support services (desirable).
Knowledge & Skills (Optional Enhancement Section)
- Understanding of housing legislation, tenancy management, and introductory tenancies.
- Knowledge of safeguarding frameworks for children, young people, and vulnerable adults.
- Awareness of welfare benefits and financial inclusion support.
- Strong communication, problem‑solving, and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Competence in Microsoft Office and housing management systems.
- Understanding of solutions to reduce anti‑social behaviour and tenancy breaches.
Additional Information
- Hours: 35 hours per week
- Work Pattern: Hybrid – minimum 2–3 days per week in office
- Compliance Requirement: Standard DBS required
- We operate on a bi‑weekly payment schedule.
- Closing date: 19th June – early applications are encouraged.
Tenancy Support Officer (New Builds) in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable tenants they serve. Located in Woolwich, this role as a Tenancy Support Officer provides opportunities for professional growth through continuous training and development, while also allowing staff to make a meaningful impact in the community by helping individuals settle into their new homes. With a commitment to equality, diversity, and inclusion, Civic Recruitment fosters an environment where every team member is valued and empowered to contribute to holistic support services.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer (New Builds) in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Civic Recruitment Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Civic Recruitment Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Civic Recruitment Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Civic Recruitment Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer (New Builds) in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Civic Recruitment Limited:Before hitting send, make sure to tailor your application specifically to Civic Recruitment Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
