At a Glance
- Tasks: Support contract management and improve revenue collection for Council Tax and Business Rates.
- Company: Civic Recruitment Limited, a local authority in Lambeth.
- Benefits: Full-time role with a 10-month contract and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 3+ years in public sector revenues collection and strong knowledge of relevant legislation.
The predicted salary is between 40000 - 50000 £ per year.
10 Month Contract With A Local Authority
Job Purpose
To support the effective contract and performance management of the Revenues Service provider, with a focus on maximising Council Tax and Business Rates collection and maintaining high-quality service delivery. The postholder will provide administrative and operational support to the Revenue Manager and Deputy Revenue Manager, ensuring compliance with relevant legislation, monitoring service standards, and supporting the efficient administration of revenues processes. The role also involves quality assurance of Council Tax refunds, management of discretionary relief processes, stakeholder liaison, and contributing to the continuous improvement of the Revenues Service within a demanding local authority environment.
Key Responsibilities
- Support the contract and performance management of the Revenues Service provider to ensure service standards and collection targets are achieved.
- Maintain up-to-date knowledge of legislation and statutory requirements relating to Council Tax and Business Rates.
- Assist with resolving disputes between the Council, service provider, and Council Tax/Business Rates payers.
- Support the management of complaints, Member enquiries, FOIs, ICO enquiries, and Ombudsman enquiries relating to the Revenues Service.
- Undertake quality assurance checks on Council Tax refunds to ensure accuracy and compliance with Service Level Agreements.
- Liaise with internal departments regarding Council Tax and Business Rates account issues and support debt recovery processes.
- Administer and manage the Breathing Space process for Council Tax and Business Rates cases.
- Assess and administer discretionary payment applications including Council Tax S13A requests, Business Rates discretionary relief, and hardship relief applications.
- Liaise with Business Improvement Districts (BIDs), managing payment processes, VAT invoices, and related enquiries.
- Develop and maintain effective working relationships with stakeholders to improve service performance and value for the Council.
- Maintain accurate records and documentation for audit and compliance purposes.
- Ensure compliance with Council policies relating to Equal Opportunities, Health & Safety, and Data Protection.
- Undertake additional duties of a similar nature as required by the service.
Requirements
- Minimum of 3 years’ experience within public sector revenues collection.
- Strong knowledge of legislation and case law relating to Council Tax and Business Rates.
- Understanding of contract management within the public sector environment.
- Experience interpreting legislation and litigation relating to Business Rates.
- Experience using MRI Software and NEC DM for Council Tax and/or Business Rates administration.
- Experience representing a local authority in court and understanding court procedures.
- Experience developing and implementing policies, procedures, and legislative changes.
- Strong stakeholder management and relationship-building skills.
- Ability to manage competing priorities within a fast-paced local government environment.
- Strong organisational, communication, and problem-solving skills.
- Commitment to collaborative working and continuous service improvement.
Senior Revenues & Contracts Officer in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a dynamic work environment in the heart of Lambeth. With a strong commitment to employee development and a culture that values collaboration and continuous improvement, staff are empowered to make a meaningful impact within the local authority. The role of Senior Revenues & Contracts Officer not only provides opportunities for professional growth but also allows employees to contribute to vital community services, ensuring a rewarding and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Revenues & Contracts Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector, especially those who have experience with revenues and contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on relevant legislation and case law related to Council Tax and Business Rates. We want you to be the go-to expert in the room, so show off your knowledge and confidence!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Revenues & Contracts Officer role. We’ve got all the resources you need to make your application stand out, so take advantage of them!
We think you need these skills to ace Senior Revenues & Contracts Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Revenues & Contracts Officer role. Highlight your experience in public sector revenues collection and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with contract management and stakeholder relationships.
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with Council Tax and Business Rates. We love seeing examples of how you've managed disputes or improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Legislation
Make sure you brush up on the latest legislation and statutory requirements related to Council Tax and Business Rates. Being able to discuss recent changes or challenges in the sector will show that you're not just knowledgeable but also proactive about staying informed.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built effective working relationships with stakeholders in the past. Whether it's resolving disputes or managing complaints, having specific instances ready will demonstrate your strong stakeholder management skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage competing priorities or resolve complex issues within a public sector environment. Sharing these experiences will highlight your organisational and problem-solving skills, which are crucial for this role.
✨Familiarise Yourself with Tools
If you have experience with MRI Software and NEC DM, be ready to discuss how you've used these tools in your previous roles. If not, do a bit of research on them so you can speak confidently about how you'd approach using these systems in the position.
