At a Glance
- Tasks: Coordinate daily school transport for vulnerable children, ensuring safety and reliability.
- Company: Leading SEN transport company with a focus on care and professionalism.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on safety and compliance in a rewarding sector.
- Why this job: Make a real difference in children's lives while developing your organisational skills.
- Qualifications: Experience in transport operations, strong communication, and IT skills required.
The predicted salary is between 30000 - 32000 £ per year.
A leading passenger transport company specializing in Special Educational Needs (SEN) school transport, is seeking a proactive and organized Operations Coordinator. This role is crucial in ensuring the smooth operation of our daily transport services, focusing on reliability and care for vulnerable children. You will manage logistics, handle route changes, and ensure safe, timely, and professional transport for our passengers.
Responsibilities
- Oversee daily school transport scheduling and logistics.
- Communicate with councils, passenger assistants, parents, and drivers in real-time.
- Track crew attendance and monitor performance using in-house systems.
- Manage incoming bookings and assign vehicles and drivers.
- Maintain clear communication with customers regarding schedules and changes.
General Administration
- Respond to inbox messages and operational queries.
- Provide administrative support to the operations team.
Customer Service & Satisfaction
- Address customer complaints and concerns professionally.
- Log and escalate feedback to improve services.
Compliance & Safety
- Ensure compliance with transport regulations and licensing standards.
- Promote a safety-first culture and report incidents promptly.
Requirements
- Experience in transport operations or logistics.
- Excellent written and verbal communication skills.
- Strong IT literacy, including Excel and transport booking systems.
- Ability to multitask, remain calm under pressure, and solve problems quickly.
- Punctual, reliable, and organized.
- Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
- Experience with cab firms, school routes, or minibus fleets.
Hours
45 hours per week, Monday-Friday
Additional Information
Ability to commute/relocate: Sidcup DA15 8PT: reliably commute or plan to relocate before starting work (required)
Experience: IT literacy: 1 year (required); Controller or SEN transport: 1 year (required)
SEN Transport Coordinator in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable children we serve. With competitive salaries and opportunities for professional growth in the transport sector, our team enjoys a collaborative environment where every contribution is valued. Located in Sidcup, we provide a unique chance to make a meaningful impact in the community while developing your skills in a dynamic and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land SEN Transport Coordinator in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Civic Recruitment Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Civic Recruitment Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace SEN Transport Coordinator in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Civic Recruitment Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Civic Recruitment Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Civic Recruitment Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Civic Recruitment Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Civic Recruitment Limited.
