At a Glance
- Tasks: Lead a team to deliver high-quality repairs in social housing.
- Company: Join a local authority committed to community service.
- Benefits: Gain valuable experience and develop your leadership skills.
- Other info: Contract position with potential for future opportunities.
- Why this job: Make a real difference in people's lives through excellent customer service.
- Qualifications: Experience in supervising repairs and a relevant NVQ qualification.
The predicted salary is between 30000 - 40000 £ per year.
This is a 3‑month contract position with a local authority, aimed at leading and managing a team of Direct Labour Organisation (DLO) operatives responsible for delivering responsive repairs within a social housing environment. The role is crucial in ensuring that repairs are completed to a high standard, on time, and in compliance with quality, health, and safety requirements. It also focuses on delivering excellent customer service and maintaining high levels of tenant satisfaction.
Responsibilities:
- Line manage a team of up to 7 trade staff, including skilled, multi‑skilled, and unskilled workers.
- Support, develop, and performance manage staff to meet service standards and business objectives.
- Promote organisational values: High Performing, One Team, Make It Happen, and Excellent Customer Service.
- Oversee the delivery of responsive repairs and maintenance within occupied social housing properties.
- Conduct pre-, during-, and post‑inspections to ensure quality and compliance.
- Identify defects, specify works, and produce clear scopes of work and technical reports.
- Manage remedial works (snagging) and ensure completion within agreed timeframes.
- Investigate complaints and provide practical, solution‑focused outcomes.
Requirements:
- Extensive experience supervising responsive repairs within a social housing environment.
- Experience managing a direct labour workforce (DLO).
- Strong understanding of building maintenance, repair sequencing, and defects.
- Experience working in a high‑volume repairs or voids environment.
- NVQ Level 2 (or equivalent) in a relevant building trade (essential).
- Full UK Driving Licence (essential).
- IOSH Managing Safely or equivalent health & safety qualification (desirable).
- Knowledge of CDM 2015 regulations (desirable).
Working hours: 8 hours per day. The role closes on 11th June 2026, apply ASAP.
Repairs Supervisor in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee development and teamwork. As a Repairs Supervisor in Sutton, you will benefit from a dynamic environment focused on delivering high-quality services to the community, with opportunities for professional growth and a commitment to maintaining tenant satisfaction at the forefront of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Since this role focuses on excellent customer service and teamwork, be ready to share examples of how you've embodied these qualities in your previous roles.
✨Tip Number 3
Showcase your leadership skills! As a Repairs Supervisor, you'll need to manage a team effectively. Be prepared to discuss your experience in supervising staff and how you've successfully handled challenges in a high-volume repairs environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in supervising repairs and managing teams. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in a social housing environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Supervisor role. Mention your understanding of building maintenance and your commitment to excellent customer service – we love that!
Showcase Relevant Qualifications:Don’t forget to mention your NVQ Level 2 or any equivalent qualifications. If you have an IOSH Managing Safely certificate, make sure it’s front and centre. We value safety and compliance, so let us know you’ve got it covered!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and repair processes. Be ready to discuss specific examples from your past experience supervising repairs, especially in a social housing context. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Repairs Supervisor, you'll be managing a team. Prepare to talk about your experience in leading and developing staff. Think of examples where you've successfully motivated your team or resolved conflicts. Highlighting your ability to promote teamwork and excellent customer service will set you apart.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with tenant complaints or ensuring compliance with health and safety regulations. Practise your responses to these scenarios, focusing on practical, solution-oriented outcomes that align with the organisation's values.
✨Understand the Organisation's Values
Familiarise yourself with the core values of the company, such as 'High Performing' and 'One Team'. During the interview, weave these values into your answers to demonstrate that you're not just a fit for the role, but also for the company culture. This shows that you’re aligned with their mission and ready to contribute positively.
