At a Glance
- Tasks: Coordinate and support daily planning of repairs and maintenance operations.
- Company: Civic Recruitment Limited, a local authority in Sutton.
- Benefits: Bi-weekly payments and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and collaboration.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in repairs planning or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
3 Month Contract with A Local Authority
Job Purpose
To coordinate and support the day-to-day planning of repairs and maintenance operations within the Repairs Team, ensuring effective management of the DLO and supply chain activities. The role is responsible for driving operative productivity, scheduling works efficiently, and maintaining high levels of communication and customer service for residents and stakeholders.
Key Responsibilities
- Plan, schedule, and coordinate repair and maintenance works for operatives and contractors.
- Manage and monitor daily DLO and supply chain activities to ensure efficient service delivery.
- Allocate jobs effectively to maximise operative productivity and resource utilisation.
- Maintain regular communication with customers regarding appointments, updates, and service progress.
- Monitor outstanding repairs and ensure works are completed within agreed timescales.
- Liaise with internal teams, operatives, suppliers, and subcontractors to resolve scheduling or operational issues.
- Update and maintain accurate records on internal systems and databases.
- Support the delivery of performance targets and service standards within the Repairs Team.
- Escalate service delivery concerns or delays where necessary.
- Ensure compliance with company procedures, health and safety requirements, and operational policies.
Requirements
- Previous experience in a repairs planning, scheduling, customer service, or housing maintenance environment.
- Experience coordinating operatives, contractors, or supply chain activities.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced operational environment and manage competing priorities.
- Good IT skills with experience using scheduling or repairs management systems.
- Ability to work collaboratively within a team environment.
- Understanding of repairs and maintenance processes within housing or property services is desirable.
Additional Information
Working Hours: 35
Payment Frequency: Bi-weekly payments available
Repairs Planner in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development within the local authority sector. With a focus on effective communication and customer service, employees in the Repairs Planner role can expect to thrive in a collaborative environment while contributing to meaningful community projects in Sutton. The company also provides competitive bi-weekly payments and opportunities for professional advancement, making it an attractive choice for those seeking a rewarding career in repairs and maintenance planning.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner in London
✨Tip Number 1
Get to know the company! Research Civic Recruitment Limited and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances!
✨Tip Number 3
Prepare for the interview by practising common questions related to repairs planning and customer service. Think about specific examples from your past experience that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Repairs Planner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Planner role. Highlight your experience in repairs planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've coordinated repairs or managed teams in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's in your CV or cover letter, let us know how you keep customers and teams informed.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs planning and scheduling. Familiarise yourself with common processes in housing maintenance, as well as any specific systems mentioned in the job description. This will show that you're not just interested in the role but also understand the ins and outs of what it entails.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and time management skills, prepare examples from your past experiences where you've successfully coordinated multiple tasks or projects. Be ready to discuss how you prioritised work and managed competing deadlines, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communication is Key
Effective communication is crucial for this position. Think of instances where you've maintained clear communication with customers or team members, especially when resolving issues. Practising how you articulate these experiences can help you convey your customer service skills during the interview.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities, particularly in relation to scheduling or operational issues. Prepare some scenarios where you had to think on your feet and resolve a challenge effectively. This will highlight your capability to handle the dynamic nature of the role.
