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- Tasks: Manage inbound calls and resolve resident queries in a fast-paced environment.
- Company: Local authority recruitment agency focused on high-quality customer service.
- Benefits: Gain valuable experience and make a positive impact in the community.
- Why this job: Join a dynamic team and enhance your communication and problem-solving skills.
- Qualifications: Strong communication skills and prior customer service experience required.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
A local authority recruitment agency is seeking a Customer Service representative to deliver high-quality service in Haringey. The role involves managing inbound calls and resolving resident queries efficiently within a fast-paced contact centre.
Ideal candidates will have strong communication skills, a problem-solving mindset, and prior experience in customer service. A flexible approach to working shifts between 8am and 6pm is essential.
This three-month contract offers the opportunity to positively impact residents' experiences.
Public Service Call Centre Advisor (Contract) in London employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Service Call Centre Advisor (Contract) in London
✨Tip Number 1
Practice your communication skills! Since the role is all about managing calls and resolving queries, we suggest you role-play with a friend or family member. This will help you get comfortable with handling different types of customer interactions.
✨Tip Number 2
Research the local authority and its services. Knowing what they do and how they support residents will give you an edge in the interview. We want you to show that you're genuinely interested in making a positive impact!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues for customers. We love hearing about real-life scenarios that demonstrate your abilities!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you who want to make a difference in the community.
We think you need these skills to ace Public Service Call Centre Advisor (Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Public Service Call Centre Advisor role. Share specific examples of how you've resolved queries or improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving mindset. Describe situations where you’ve successfully tackled challenges in a fast-paced environment, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Civic Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Public Service Call Centre Advisor. Familiarise yourself with common resident queries and think about how you would handle them. This will show the interviewer that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to prepare examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to connect with residents effectively.
✨Emphasise Your Problem-Solving Mindset
Be ready to discuss specific instances where you've had to think on your feet to resolve a problem. Highlight your approach to finding solutions and how you prioritise tasks in a fast-paced environment. This will reassure the interviewer that you can handle the demands of the contact centre.
✨Flexibility is Key
Since the role requires a flexible approach to working shifts, be prepared to discuss your availability openly. Show enthusiasm for adapting to different schedules and highlight any previous experience you have with shift work. This will reflect your commitment to meeting the needs of the team and the residents.