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- Tasks: Support residents with tenancy management and ensure clean, safe neighbourhoods.
- Company: Local Authority dedicated to community support and engagement.
- Benefits: Flexible hours, bi-weekly pay, and a chance to make a real difference.
- Why this job: Be the friendly face in your community and help residents thrive.
- Qualifications: Experience in service delivery and strong communication skills.
- Other info: Join us for a 2-3 month contract with potential for growth.
The predicted salary is between 500 - 1500 £ per month.
2-3 Month Contract with a Local Authority
The Housing Liaison Officer plays a crucial role in providing a high-quality, consistent, and flexible tenancy management service to residents. This position involves being a visible presence on estates, assisting tenants with new tenancies, tenancy changes, general inquiries, and ongoing housing management needs. The role is vital in ensuring tenants receive the support they need, maintaining clean and safe neighborhoods, and achieving high resident satisfaction.
Responsibilities
- Perform tenancy management duties, including new tenancy sign-ups, pre-termination visits, accompanied viewings, and post-tenancy checks.
- Conduct tenancy checks, serve Notices (NTQ/NOSPs) as required, and escalate complex cases to Senior Housing Officers.
- Undertake routine and ad-hoc tenant visits related to arrears, ASB, vulnerability, rehousing needs, and welfare concerns.
- Support tenancy sustainment by collaborating with internal teams and external partners to achieve successful long-term outcomes.
Experience
- Experience working with the general public in a service-delivery environment.
- Experience working in diverse communities.
- Ability to communicate effectively with people from different backgrounds.
Qualifications
- Good standard of literacy and numeracy.
- Commitment to personal learning and development.
Additional Information
- Working hours: 36 hours per week.
- Bi-weekly payment schedule.
- The role closes on 20th Feb 2026, apply ASAP.
Housing Liaison Officer in London employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Liaison Officer in London
✨Tip Number 1
Get to know the local community! As a Housing Liaison Officer, being visible and approachable is key. Attend local events or community meetings to connect with residents and show that you genuinely care about their needs.
✨Tip Number 2
Brush up on your communication skills! You'll be dealing with a diverse range of people, so practice active listening and clear communication. This will help you build trust and rapport with tenants, making it easier to assist them with their housing needs.
✨Tip Number 3
Showcase your problem-solving abilities! In this role, you'll encounter various challenges, from tenancy issues to welfare concerns. Be ready to demonstrate how you've successfully navigated similar situations in the past during interviews.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're keen on joining our team and making a difference in the community!
We think you need these skills to ace Housing Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Housing: When writing your application, let us see your enthusiasm for helping residents and improving their living conditions. Share any relevant experiences that highlight your commitment to providing excellent service in housing management.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities of the Housing Liaison Officer role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Your Communication Skills: Since this role involves working with diverse communities, it’s essential to showcase your ability to communicate effectively. Include examples of how you've successfully interacted with people from different backgrounds in your previous roles.
Keep It Clear and Concise: We appreciate a well-structured application! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences straightforward to ensure we can easily see your qualifications and enthusiasm.
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Liaison Officer. Brush up on tenancy management duties, and be ready to discuss how you've handled similar situations in the past. This shows you're not just interested in the role but also prepared for it.
✨Showcase Your People Skills
Since this role involves working with diverse communities, think of examples where you've effectively communicated with people from different backgrounds. Be ready to share stories that highlight your ability to connect and support residents, especially in challenging situations.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled complex cases or resolved conflicts in previous roles. The interviewers will want to see that you can handle issues like arrears or welfare concerns with empathy and efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is the right fit for you.
