At a Glance
- Tasks: Support residents during their move-in process and manage administrative tasks for a new housing development.
- Company: Civic Recruitment Limited, dedicated to enhancing community living.
- Benefits: Competitive pay, bi-weekly payments, and hands-on experience in housing administration.
- Other info: Fast-paced environment with immediate start and potential for future opportunities.
- Why this job: Be part of a significant local housing project and make a real difference in people's lives.
- Qualifications: Previous admin experience in social housing or lettings is a plus.
The predicted salary is between 30000 - 40000 £ per year.
This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton. The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.
About the Role
As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.
Key Responsibilities
- Resident & Site Support
- Act as the main point of contact for residents regarding the key-to-key process
- Provide on-site support during move-in days at the new development
- Assist residents with queries, ensuring a positive and efficient experience
- Coordination & Appointments
- Prepare viewing and tenancy sign-up packs
- Schedule and coordinate appointments for prospective tenants
- Ensure all documentation is accurate and prepared in advance
- Data & Systems Management
- Maintain and update the voids tracking spreadsheet with nomination and letting dates
- Manage workflow tasks and administrative trackers
- Upload and maintain accurate records on the NEC housing management system
- Compliance & Key Management
- Collate compliance certificates and ensure records are complete
- Manage key handovers and returns, particularly for temporary accommodation moves
- Support general compliance and audit requirements
Experience Required
- Previous administrative experience within:
- Social housing
- Local authority
- Lettings or voids management
- Experience supporting high-volume, fast-paced operations
- Proven ability to manage multiple tasks effectively
Qualifications
- Relevant housing or business administration qualification is beneficial
- Excellent organisational and time-management skills
- Strong attention to detail and accuracy
- Clear and professional communication skills
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced, evolving environment
- Familiarity with housing management systems is required
- Experience using NEC systems is highly desirable
Additional Information
- This is a 2-month temporary contract
- Pay is provided on a bi-weekly basis
- Opportunity to be part of a significant local housing development project
- Immediate or short-notice availability is highly desirable
Customer Experience Specialist in London employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment in Sutton, Greater London, where you can contribute to meaningful housing projects that directly impact the community. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative and supportive culture. Join us to be part of a dedicated team that values your contributions and prioritises a positive experience for both staff and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in London
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Civic Recruitment Limited for a Kickstart!
Don’t forget to check out our site for temporary roles at Civic Recruitment Limited. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Civic Recruitment Limited for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Civic Recruitment Limited and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Civic Recruitment Limited operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Civic Recruitment Limited.
