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- Tasks: Lead and manage the Complaints and Information Governance team in Children's Services.
- Company: Civic Recruitment Limited, a local authority focused on community service.
- Benefits: 3-month contract with opportunities for professional growth and development.
- Other info: Join a supportive team dedicated to continuous improvement and best practices.
- Why this job: Make a real difference by improving services and handling important community issues.
- Qualifications: Degree or equivalent experience in complaints handling or governance required.
The predicted salary is between 40000 - 50000 £ per year.
3 months contract with a local authority.
Job Purpose
To lead, develop, and manage the Complaints and Information Governance function within Children’s Services, ensuring effective handling of complaints, members’ enquiries, Freedom of Information (FOI) requests, individual rights requests, and statutory agency enquiries. The role ensures compliance with legislative and regulatory requirements while promoting a culture of learning, best practice, and continuous improvement across the Directorate.
Key Duties/Accountabilities
- Provide strategic and operational leadership of the Complaints and Information Governance team, ensuring delivery against targets and Directorate priorities.
- Manage and develop staff, including up to 6 directly managed employees and up to 12 indirectly managed consultancy or contract staff.
- Act as the Directorate’s expert adviser on complaints handling, information governance, data protection, and relevant legislation.
- Lead complex, sensitive, and high‑risk investigations, applying professional judgement to protect the Council’s reputation and demonstrate learning.
Essential Experience Required
Significant experience leading complaints, information governance, or quality assurance functions within a public sector or regulatory environment. Demonstrable experience of managing complex, contentious, and high‑risk investigations.
Essential Qualifications Required
Degree or equivalent professional qualification, or substantial relevant experience in complaints handling, governance, law, or public administration.
Complaints and Information Governance Team Leader in London employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Information Governance Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector, especially those who have experience in complaints and information governance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation and best practices in complaints handling. We recommend practising common interview questions with a friend to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and led investigations in the past. Highlighting your ability to handle complex situations will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Complaints and Information Governance Team Leader in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaints handling and information governance. We want to see how your skills align with the key duties mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've managed teams or projects, especially in high-pressure situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and experiences, making it easy for us to see why you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the key legislation and regulations related to complaints handling and information governance. Familiarise yourself with the specific challenges faced by local authorities, especially in Children’s Services, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about times when you’ve led complex investigations or improved processes, and be ready to discuss how you can bring that expertise to the role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would handle a particularly sensitive complaint or a high-risk investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your thought process.
✨Cultural Fit Matters
Research the organisation's values and culture. Be prepared to discuss how you can contribute to promoting a culture of learning and continuous improvement within the Directorate. Showing that you understand and align with their mission can set you apart from other candidates.