Assistant Network Coordinator in London

To assist in the assessment and coordination of incoming streetworks permit applications to minimise disruption and reduce congestion on the public highway. The role supports the effective management of highway network activities in accordance with the New Roads and Street Works Act 1991 (NRSWA), the Traffic Management Act 2004 (TMA), and the South East Permit Scheme requirements. The post holder will contribute to maintaining the safe and efficient movement of traffic across the network while supporting the wider objectives of the Highways and Transport Service.

Key Responsibilities

• Assist in assessing incoming streetworks permit applications within required timescales.
• Coordinate highway and streetworks activities to minimise traffic disruption and congestion.
• Support compliance with NRSWA, TMA, permit scheme requirements, and Council policies.
• Advise on appropriate traffic management arrangements to ensure public and workforce safety.
• Monitor and respond to changing network conditions, incidents, and congestion issues.
• Support the operation of the Network Management Information Centre (NMIC), including participation in rota and standby arrangements where required.
• Maintain accurate records and update specialised computer systems relating to permits and streetworks activities.
• Prepare reports, statistics, and management information as required.
• Liaise with contractors, utility companies, service users, and other stakeholders to support effective coordination of highway works.
• Support and guide junior team members and Network Coordination Administrators where appropriate.
• Contribute to the recovery of streetworks revenue income through accurate permit assessment and application of relevant conditions and charges.
• Recommend and support improvements to systems, processes, and procedures to enhance service delivery.

Requirements

• Educated to A Level, HNC, equivalent qualification, or able to demonstrate equivalent experience.
• Good IT skills, including Microsoft Office and database management systems.
• Strong written and verbal communication skills with the ability to explain technical information clearly.
• High level administrative, organisational, and analytical skills.
• Ability to prioritise workload and work independently within a fast‑paced environment.
• Previous experience working within a relevant operational or administrative environment.
• Methodical approach to information gathering, recording, and reporting.
• Knowledge or understanding of streetworks coordination, permit schemes, or highway operations.
• New Roads and Street Works Act (NRSWA) Supervisor accreditation.
• Experience of NRSWA and TMA operational or administrative activities.
• Knowledge of permit schemes and highway legislation.
• Knowledge of temporary traffic management and site safety procedures.
• Full UK driving licence.