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- Tasks: Be the first point of contact, providing top-notch customer support across various services.
- Company: Local authority recruitment agency in Lincoln with a focus on community service.
- Benefits: Stable 37-hour work week with bi-weekly pay and supportive team environment.
- Other info: Great opportunity for career growth in a supportive local authority setting.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in a contact centre and ability to handle sensitive information.
The predicted salary is between 22000 - 26000 £ per year.
A local authority recruitment agency based in Lincoln is seeking a Customer Service Associate for a 4-month contract. The role involves being the first point of contact for various services, providing high-quality customer support across several departments.
Ideal candidates will have experience in a contact centre, handling high volumes of inquiries and sensitive information. This Monday to Friday office role includes 37 hours of work per week, following a bi-weekly payment schedule.
Public Services Advisor – Local Authority, 37h/week in Lincolnshire employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Services Advisor – Local Authority, 37h/week in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the local authority services. Brush up on their key offerings and recent projects so you can chat confidently about them during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to handle difficult inquiries or sensitive information, and be ready to share how you managed those situations effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about landing that role.
We think you need these skills to ace Public Services Advisor – Local Authority, 37h/week in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Public Services Advisor role. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since this role involves handling inquiries and sensitive information, make sure your application reflects your strong communication skills. Clear and concise writing will go a long way in impressing us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience in handling inquiries. Think about specific examples where you provided excellent support, especially in a contact centre environment.
✨Understand the Local Authority's Services
Do some research on the local authority and the services they provide. Being knowledgeable about their operations will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle sensitive information or high-pressure situations. Practise your responses to common scenarios, focusing on your problem-solving and communication skills.
✨Showcase Your Team Spirit
Since this role involves working across several departments, highlight your ability to collaborate with others. Share examples of how you've worked as part of a team to achieve common goals, especially in a busy environment.