At a Glance
- Tasks: Handle urgent calls and provide top-notch customer care for social services.
- Company: Civic Recruitment Limited, dedicated to supporting the community.
- Benefits: Flexible hours, valuable experience, and a chance to make a difference.
- Other info: 3-month contract with opportunities to grow your career in social care.
- Why this job: Be the voice of support during critical times and help those in need.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Civic Recruitment Limited is seeking a candidate for a 3-month contract position in Lincoln, UK, serving as the first point of contact for the County Council’s out-of-hours service. The role involves managing urgent calls regarding social care and other services, handling sensitive information, and providing quality customer care.
Essential experience includes:
- Previous customer service in a contact centre
- Strong communication skills
This role requires flexibility in working hours, including nights, weekends, and public holidays.
Out-of-Hours Social Care Call Centre Advisor in Lincolnshire employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth within the social care sector. Located in Lincoln, the company provides a unique chance to make a meaningful impact in the community while enjoying flexible working hours and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Social Care Call Centre Advisor in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Civic Recruitment Limited and understand what they value in their out-of-hours service. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling urgent calls, try role-playing scenarios with friends or family. It’ll boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires working nights and weekends, so be prepared to discuss your availability and how you can manage your time effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace the application process and land that call centre advisor role. Let’s get you started!
We think you need these skills to ace Out-of-Hours Social Care Call Centre Advisor in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience, especially in a contact centre. We want to see how your skills match the role of an Out-of-Hours Social Care Call Centre Advisor.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing quality customer care and how you can handle sensitive information with care. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Out-of-Hours Social Care Call Centre Advisor. Familiarise yourself with the types of calls you might handle and the services provided by the County Council. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential, be ready to share specific examples from your past roles. Think about challenging situations you've faced and how you resolved them. Highlight your ability to handle sensitive information and provide quality care, as this is crucial for the role.
✨Flexibility is Key
This position requires working nights, weekends, and public holidays, so be prepared to discuss your availability. Show that you're flexible and willing to adapt to the demands of the job. It’s a great opportunity to emphasise your commitment to providing support when it’s needed most.
✨Practice Your Communication Skills
Strong communication skills are vital for this role. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and articulate during the actual interview.
