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- Tasks: Be the friendly face of customer service for Lincolnshire County Council.
- Company: Join Civic Recruitment Limited, a key player in local authority support.
- Benefits: Gain valuable experience in a fast-paced environment with a 4-month contract.
- Other info: Perfect opportunity for students seeking flexible work while studying.
- Why this job: Make a difference by helping your community and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
4 month contract with a local authority.
Job Purpose: The Customer Service Associate acts as the first point of contact for a wide range of Lincolnshire County Council and District Council services. The role is responsible for providing high quality customer support across services including Adult Care, Children’s Services, Highways, Libraries, Heritage, Registration, Council Housing Repairs, and other local authority functions. The postholder will gather, process, and record information accurately while delivering a professional, friendly, and efficient customer experience in a fast paced and diverse contact centre environment.
Key Duties/Accountabilities:
- Serve as the first point of contact for customers accessing council services via phone, email, or digital channels.
- Handle enquiries related to District Council Services (e.g. council housing repairs), Libraries, and Heritage services.
- Support Lincolnshire County Council services including Adult Care, Children’s Services, Highways, and Registration.
Customer Service Associate in Lincolnshire employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the services you'll be dealing with. Brush up on Lincolnshire County Council's offerings, especially in Adult Care and Libraries. This knowledge will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being friendly and professional is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former Customer Service Associates on LinkedIn. They can provide insider tips and might even refer you to the job directly. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Associate in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Associate role. Highlight your experience in customer support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves being the first point of contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling enquiries or providing support.
Be Professional Yet Friendly: We’re looking for someone who can deliver a professional and friendly customer experience. Make sure your application reflects this tone. A warm and approachable writing style can go a long way in making a great first impression!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know the Services Inside Out
Familiarise yourself with the various services offered by Lincolnshire County Council and District Council. Understand the key areas like Adult Care, Children’s Services, and Libraries. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Associate, clear communication is crucial. Practice answering common customer queries and handling difficult situations. You might even want to role-play with a friend to get comfortable with different scenarios you could face in the contact centre.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you went above and beyond to provide excellent service. This will demonstrate your ability to handle enquiries effectively and efficiently.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare your responses. This shows that you can think on your feet and are ready for the fast-paced environment.