At a Glance
- Tasks: Be the first point of contact for urgent social care calls and provide top-notch customer service.
- Company: Civic Recruitment Limited, dedicated to supporting the community.
- Benefits: Flexible hours, valuable experience, and a chance to make a difference.
- Other info: 3-month contract with opportunities to grow your skills in a supportive environment.
- Why this job: Join a vital service and help those in need during critical times.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Civic Recruitment Limited is seeking a candidate for a 3-month contract position in Lincoln, UK, serving as the first point of contact for the County Council’s out-of-hours service. The role involves managing urgent calls regarding social care and other services, handling sensitive information, and providing quality customer care.
Essential experience includes:
- Previous customer service in a contact centre
- Strong communication skills
This role requires flexibility in working hours, including nights, weekends, and public holidays.
Out-of-Hours Social Care Call Centre Advisor in Lincoln employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With flexible working hours and a commitment to quality customer care, employees are empowered to make a meaningful impact in the community while enjoying opportunities for growth within the organisation. Located in Lincoln, this role provides a unique chance to contribute to vital social services during critical times, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Social Care Call Centre Advisor in Lincoln
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Civic Recruitment Limited and understand what they value in their out-of-hours service. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling urgent calls, try role-playing scenarios with friends or family. It’ll boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires working nights and weekends, so be prepared to discuss your availability and how you can manage your time effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly can give you a better chance of standing out.
We think you need these skills to ace Out-of-Hours Social Care Call Centre Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience, especially in a contact centre. We want to see how your skills match the role of an Out-of-Hours Social Care Call Centre Advisor.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing quality customer care and how you can handle sensitive information with care. We love a personal touch!
Showcase Your Flexibility:Since this role requires working nights, weekends, and public holidays, make sure to mention your availability. We appreciate candidates who are flexible and ready to jump in when needed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Out-of-Hours Social Care Call Centre Advisor. Familiarise yourself with the types of calls you might handle and the services provided by the County Council. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential, prepare examples from your past roles where you successfully managed difficult situations or provided exceptional care. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication skills.
✨Flexibility is Key
This role requires working nights, weekends, and public holidays, so be ready to discuss your availability. Show that you’re adaptable and willing to work the hours needed. You might even want to mention any previous experience you have with flexible working hours.
✨Handle Sensitive Information with Care
As you'll be dealing with sensitive information, it's crucial to convey your understanding of confidentiality and data protection. Prepare to discuss how you would handle sensitive calls and ensure that you respect privacy while providing quality customer care.
