At a Glance
- Tasks: Manage urgent calls for social care and council services during out-of-hours.
- Company: Civic Recruitment Limited, serving the local community in Lincoln.
- Benefits: Flexible hours, valuable experience in public service, and a supportive team environment.
- Other info: Shifts include evenings, nights, weekends, and public holidays.
- Why this job: Make a real difference by helping residents during critical times.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 € per hour.
Contract position with a local authority serving as the first point of contact for the County Council’s out-of-hours service. The role is crucial in managing urgent and sensitive calls related to social care and other council services. It requires handling enquiries efficiently and accurately while providing a high level of customer care to residents, professionals, and stakeholders during evenings, nights, weekends, and public holidays.
Responsibilities:
- Handle inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Children’s Social Care.
- Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services.
- Provide appropriate advice, signposting, and escalation in line with procedures.
- Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local services.
- Maintain accurate and detailed records of all interactions using internal systems.
Requirements:
Essential Experience Required:
- Previous experience in a customer service, call centre, or contact centre environment.
- Experience handling sensitive or complex enquiries, ideally within social care, housing, or public services.
Essential Qualifications Required:
- Good standard of education (GCSEs or equivalent), including English and Maths.
- Strong IT skills, including Microsoft Office and general computer systems.
- Excellent communication and interpersonal skills.
Additional Information:
- Working hours: 25 hours per week
- Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
- DBS Required
- This is an Out of Hours position, handling a mixture of Social Care and Corporate calls. Shifts include working overnight (12 midnight until 8 am), evenings, weekends, and all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
Customer Service Advisor Out of Hours in Lincoln employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a unique opportunity to make a meaningful impact in the community as a Customer Service Advisor Out of Hours. With a strong commitment to employee development and a supportive work culture, staff are encouraged to grow their skills while providing essential services to residents during critical times. Located in Lincoln, this role not only offers flexible working hours but also the chance to engage with diverse stakeholders, making it a rewarding position for those passionate about public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out of Hours in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the local authority or customer service sectors. A personal recommendation can really give you an edge.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've handled sensitive enquiries or provided excellent customer care. We all know that real-life examples can make you stand out.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know why you're excited about working in customer service, especially in a vital area like social care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged!
We think you need these skills to ace Customer Service Advisor Out of Hours in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling sensitive enquiries and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to mention your IT skills and any relevant qualifications. We want to see that you’re comfortable with technology and can communicate effectively, so give us examples of how you've used these skills in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be dealing with urgent calls. Make sure your key points stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor Out of Hours. Familiarise yourself with the types of calls you might handle, especially those related to social care and council services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples from your past experience where you've effectively handled sensitive or complex enquiries. Think about how you can convey empathy and clarity in your responses, as these are crucial when dealing with urgent calls.
✨Practice Handling Difficult Situations
Anticipate questions about how you'd manage challenging calls, especially in high-pressure situations. Consider role-playing with a friend or family member to practice your responses. This will help you feel more confident and prepared to showcase your problem-solving skills during the interview.
✨Be Ready to Discuss IT Skills
As strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office and any other relevant systems. You might even want to mention specific software you've used in previous roles, as this can set you apart from other candidates.
