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- Tasks: Deliver top-notch library services and assist users with their needs.
- Company: Join Civic Recruitment Limited, a community-focused organisation.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Enjoy a dynamic role with varied shifts, including some Saturdays.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: ECDL or equivalent, 3 GCSEs including English, and customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
Civic Recruitment Limited is looking for a Library Support Assistant for a contract role in Merthyr Tydfil. This position involves delivering high-quality library services, assisting users, and maintaining library stock.
Essential qualifications include ECDL or equivalent and a minimum of 3 GCSEs including English Language. Candidates should have customer service experience and a valid driving license.
The working hours are 37 hours per week with a varying shift pattern, including some Saturdays.
Library Service Support Assistant — Frontline Customer ICT employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Service Support Assistant — Frontline Customer ICT
✨Tip Number 1
Make sure you know the library services inside out! Familiarise yourself with the resources and tools available, so you can confidently assist users when they come in. This will show your passion for the role and help you stand out.
✨Tip Number 2
Brush up on your customer service skills! Think about past experiences where you've helped someone solve a problem or provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to connect with library users.
✨Tip Number 3
Don’t forget to highlight your qualifications! If you’ve got your ECDL or equivalent, make sure to mention it. It’s a key requirement for the role, and we want to see how you can use those skills to enhance the library experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Library Support Assistant role!
We think you need these skills to ace Library Service Support Assistant — Frontline Customer ICT
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you've helped others in the past, so share specific examples that demonstrate your ability to assist users effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Library Service Support Assistant role. Mention your qualifications like ECDL and GCSEs, and explain how they relate to the job.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for library services shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Library Services
Familiarise yourself with the library services offered in Merthyr Tydfil. Understand the key functions and how they support the community. This will show your genuine interest and help you answer questions about how you can contribute.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Think of situations where you went above and beyond to assist a user or resolve an issue, as this role is all about delivering high-quality service.
✨Demonstrate ICT Proficiency
Since the role involves frontline customer ICT support, brush up on your technical skills. Be ready to discuss your experience with library systems or any relevant software, and how you can help users navigate these tools effectively.
✨Be Ready for Shift Patterns
Understand that the working hours include varying shifts and some Saturdays. Be prepared to discuss your availability and flexibility during the interview, as this shows your commitment to the role and willingness to adapt.