At a Glance
- Tasks: Support customers in finding housing options and preventing homelessness with a holistic approach.
- Company: Local authority dedicated to customer-centric services.
- Benefits: Gain valuable experience in a meaningful role while making a difference in the community.
- Other info: Office-based role in London, 35 hours per week, with opportunities for professional development.
- Why this job: Be part of a vital service that helps individuals secure stable housing and improve their lives.
- Qualifications: Experience in housing options or similar roles, with a focus on customer service.
The predicted salary is between 30000 - 40000 £ per year.
This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.
Responsibilities
- Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
- Provide clear, high-quality advice on housing options to enable informed decision-making.
- Work proactively to prevent homelessness through early intervention and practical support.
- Assist customers in accessing private rented sector accommodation where appropriate.
- Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
- Assess eligibility, homelessness status, and priority need in line with legislation.
- Undertake inquiries and produce detailed and legally sound decision letters (S184).
- Refer complex cases to relevant specialist teams with comprehensive supporting information.
Essential Experience Required
- Experience working in a housing options, homelessness prevention, or similar role.
- Proven experience managing a caseload and delivering customer-focused services.
- Experience in mediation, negotiation, and working with vulnerable individuals.
Essential Qualifications Required
- Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
- Evidence of continued professional development in housing or homelessness services.
Additional Information
- Working hours: 35 hours per week.
- DBS required.
- Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
- The role is office-based, requiring attendance from Monday to Friday.
- Interviews will be conducted in person at the Council Town Hall office.
- We operate on a bi-weekly schedule.
- The role closes on 12th June 2026, apply ASAP.
Lead Professional Officer employer: Civic Recruitment Limited
As a local authority, we pride ourselves on being an excellent employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, providing opportunities for professional growth while making a meaningful difference in the lives of vulnerable individuals in Tower Hamlets. With a focus on customer-centric services, we offer a rewarding environment where your contributions directly support housing options and homelessness prevention efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Professional Officer
✨Tip Number 1
Get to know the local authority's values and mission. When you walk into that interview, show us that you understand their goals and how your experience aligns with their customer-centric approach. It’ll make you stand out!
✨Tip Number 2
Practice your housing options interview skills! We recommend role-playing with a friend or using mock interviews to get comfortable discussing how you can help prevent homelessness and support customers effectively.
✨Tip Number 3
Prepare some solid examples of your past work in housing options or similar roles. We want to hear about your successes in managing caseloads and delivering customer-focused services—make those stories shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Lead Professional Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing options and homelessness prevention. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Customer-Centric Approach:Since this role is all about delivering a customer-centric service, let us know how you've successfully supported customers in the past. Share specific instances where you’ve made a difference in someone’s housing situation.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the specifics of housing options and homelessness prevention. Familiarise yourself with the No Wrong Door programme and be ready to discuss how your experience aligns with their customer-centric approach.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your skills in managing caseloads, conducting interviews, and providing high-quality advice. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Empathy and Understanding
This role involves working with vulnerable individuals, so it's crucial to convey your ability to empathise and support customers through challenging situations. Think of scenarios where you've successfully helped someone navigate a tough time.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is right for you.
