At a Glance
- Tasks: Manage temporary accommodation placements and support residents in finding long-term housing.
- Company: Local authority focused on community support and housing solutions.
- Benefits: Bi-weekly pay, 35-hour work week, and valuable experience in housing services.
- Other info: Opportunity to work in a dynamic environment with a focus on community welfare.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience in housing or homelessness services and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Job Purpose
To manage and coordinate the effective allocation and administration of temporary accommodation, including emergency and short-term placements, ensuring accommodation is used efficiently and residents receive appropriate support to move into settled housing. The postholder will work closely with accommodation providers, landlords, internal departments and residents to maintain high standards of service delivery, tenancy management and compliance with statutory and council requirements.
Key Responsibilities
- Allocate and manage temporary accommodation placements, including emergency accommodation, ensuring efficient use of available housing stock.
- Coordinate admissions, transfers and discharges from temporary accommodation in line with service procedures and housing duties.
- Minimise the inappropriate use of shared accommodation for families with children and support residents to move on into suitable long-term housing.
- Manage a caseload of residents living in temporary accommodation, including leased properties, hostels, direct lets, B&Bs and annexes.
- Monitor and track occupancy, ensuring residents' housing needs are assessed and appropriate support is provided.
- Maintain accurate and up-to-date case records, housing application details and related documentation using internal IT systems.
- Liaise effectively with accommodation providers, landlords, managing agents and out-of-hours services to ensure quality service delivery and contractual compliance.
- Monitor the performance of temporary accommodation providers and take appropriate action where service standards are not met.
- Investigate and respond to complaints, tenancy breaches and anti-social behaviour issues, taking remedial or enforcement action where necessary.
- Conduct property visits to verify occupancy, inspect standards, address disrepair issues and ensure compliance with health and safety and legislative requirements.
- Coordinate lease hand-backs, renewals and negotiations with landlords and managing agents to ensure continued supply of suitable temporary accommodation.
- Work collaboratively with housing services and other council departments to promote an integrated approach to service delivery.
- Ensure compliance with relevant legislation, council policies, safeguarding responsibilities, equality and diversity standards, and financial regulations.
- Undertake any other duties appropriate to the grade and responsibilities of the post.
Requirements
- Experience of working within housing, homelessness or temporary accommodation services.
- Knowledge of temporary accommodation management, housing legislation and homelessness duties.
- Experience managing casework and supporting vulnerable households.
- Ability to manage tenancy-related issues, complaints and anti-social behaviour cases effectively.
- Experience working with landlords, accommodation providers and external agencies.
- Strong organisational skills with the ability to manage competing priorities and maintain accurate records.
- Good communication and interpersonal skills with the ability to build effective working relationships.
- Ability to conduct property inspections and monitor accommodation standards.
- Competent in the use of IT systems and case management databases.
- Understanding of safeguarding, equality, diversity and customer service principles.
Additional Information
- Hours: 35
- Pay: Bi-Weekly
- Location: Lambeth, London
Temporary Accommodation Officer in Lambeth employer: Civic Recruitment Limited
As a Temporary Accommodation Officer with our local authority, you will be part of a dedicated team committed to providing essential support to vulnerable residents in Lambeth, London. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities for training and advancement within the public sector. With a focus on community impact and a supportive environment, we ensure that our employees are equipped to make a meaningful difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Officer in Lambeth
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing and temporary accommodation services. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to connect with others in the field.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience managing casework and supporting vulnerable households. We want to see how you can make a difference in their team!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email. It shows your enthusiasm and helps you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on housing legislation and temporary accommodation management. We want you to feel confident discussing these topics, so practice common interview questions and think about how your experience aligns with the role.
We think you need these skills to ace Temporary Accommodation Officer in Lambeth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Temporary Accommodation Officer role. Highlight your experience in housing and temporary accommodation services, and show us how your skills match the key responsibilities listed in the job description.
Showcase Your Experience:We want to see your hands-on experience! Include specific examples of how you've managed casework or supported vulnerable households in the past. This will help us understand how you can contribute to our team right from the start.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of temporary accommodation management and housing legislation. Familiarise yourself with the local authority's policies and procedures, as well as any recent changes in legislation that might affect the role.
✨Showcase Your Experience
Prepare specific examples from your past work in housing or homelessness services. Highlight your experience managing casework and supporting vulnerable households, as this will demonstrate your ability to handle the responsibilities of the Temporary Accommodation Officer role.
✨Communication is Key
Since you'll be liaising with various stakeholders, practice articulating how you build effective working relationships. Be ready to discuss how you've successfully managed tenancy-related issues or complaints in the past, showcasing your strong interpersonal skills.
✨Stay Organised
Demonstrate your organisational skills by discussing how you manage competing priorities and maintain accurate records. You might even want to bring a sample of your record-keeping methods to show your potential employer how you keep everything in check.
