4 Month Contract With A Local Authority
To lead and manage the Tenancy Rights Advice & Enforcement Team, ensuring the effective delivery of advice, casework and enforcement functions under the Renters' Rights Act and related housing legislation.
The postholder will provide strategic leadership and specialist expertise in tenancy rights, unlawful eviction, harassment and private rented sector regulation. The role will oversee a team of officers delivering advice, investigations and enforcement action, ensuring residents receive timely, accurate and person-centred support while protecting tenants' rights and preventing homelessness.
Key Responsibilities
Team Leadership & Management
- Lead, manage and develop a team of 4 specialist Tenancy Rights Officers.
- Provide supervision, performance management and professional support to staff.
- Ensure high standards of customer service, casework management and enforcement activity.
- Develop a high-performing, resident-focused and trauma-informed team culture.
- Identify training and development needs and support continuous professional improvement.
Tenancy Rights Advice & Casework
- Oversee the provision of specialist advice relating to:
- Renters' Rights Act
- Tenancy Rights
- Security of Tenure
- Eviction Processes
- Harassment
- Private Rented Sector Housing
- Renters' Rights Act
- Ensure residents receive accurate, timely and legally compliant advice.
- Monitor complex casework and provide guidance on difficult or high-risk cases.
- Support homelessness prevention through effective tenancy sustainment interventions.
Enforcement & Investigations
- Lead investigations relating to:
- Unlawful Evictions
- Tenant Harassment
- Breaches of Tenancy Legislation
- Private Rented Sector Compliance
- Unlawful Evictions
- Oversee evidence gathering and case preparation.
- Ensure investigations meet legal standards and evidential requirements.
- Work closely with Legal Services on prosecutions and enforcement proceedings.
- Authorise and oversee enforcement action including:
- Civil Penalties
- Formal Notices
- Criminal Prosecutions
- Civil Penalties
- Attend court and legal proceedings where required.
Service Development & Policy
- Develop operational policies, procedures and service standards.
- Lead service improvement initiatives and implement best practice.
- Contribute to the ongoing development of tenancy rights and enforcement services.
- Monitor changes in legislation and ensure services remain compliant.
- Support implementation of the Renters' Rights Act and related regulatory frameworks.
Partnership Working
- Work collaboratively with:
- Homelessness Prevention Services
- Adult Social Care
- Children's Social Care
- Health Services
- VAWG Services
- Voluntary Sector Partners
- Legal Services
- Homelessness Prevention Services
- Develop effective partnership arrangements to support residents and prevent homelessness.
- Represent the Council at meetings, forums and partnership groups.
Performance & Quality Assurance
- Monitor service performance and case outcomes.
- Ensure enforcement activities are lawful, proportionate and consistent.
- Maintain quality assurance processes across advice and enforcement functions.
- Prepare reports and performance information for senior management.
- Ensure compliance with legislation, policies and regulatory requirements.
Requirements
Essential
- Significant knowledge of:
- Tenancy Law
- Security of Tenure
- Renters' Rights Legislation
- Unlawful Eviction
- Tenant Harassment
- Housing Enforcement
- Tenancy Law
- Experience managing or supervising staff within a housing, regulatory or enforcement environment.
- Experience managing complex casework in a statutory or regulatory setting.
- Experience undertaking investigations and enforcement activity.
- Knowledge of evidence gathering and court standards.
- Experience working with legal teams and enforcement proceedings.
- Strong understanding of homelessness prevention and housing services.
- Excellent leadership and people management skills.
- Strong communication, negotiation and stakeholder management abilities.
- Ability to develop policies, procedures and service improvements.
- Experience working with vulnerable residents and complex safeguarding issues.
- Strong report-writing, analytical and decision-making skills.
Desirable
- Experience within Local Authority Housing Services.
- Experience leading tenancy relations or private sector housing teams.
- Knowledge of the Renters' Rights Act.
- Experience managing criminal prosecutions and civil penalties.
- Understanding of trauma-informed practice and resident-centred service delivery.
Additional Information
- Location: Lambeth
- Hours Per Week: 35 Hours
- Payment Frequency: Bi-Weekly Payments
Team Manager – Tenancy Rights Advice & Enforcement in Lambeth employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
