At a Glance
- Tasks: Support contract management and enhance revenue collection for Council Tax and Business Rates.
- Company: Local authority focused on effective service delivery and community impact.
- Benefits: Fully remote work, competitive pay, and a chance to make a difference.
- Other info: Flexible hours and a commitment to continuous improvement in a fast-paced environment.
- Why this job: Join a dynamic team and help improve local services while developing your skills.
- Qualifications: 3+ years in public sector revenues with strong knowledge of relevant legislation.
The predicted salary is between 30000 - 40000 £ per year.
10 Month Contract With A Local Authority
Job Purpose
To support the effective contract and performance management of the Revenues Service provider, with a focus on maximising Council Tax and Business Rates collection and maintaining high-quality service delivery. The postholder will provide administrative and operational support to the Revenue Manager and Deputy Revenue Manager, ensuring compliance with relevant legislation, monitoring service standards, and supporting the efficient administration of revenues processes. The role also involves quality assurance of Council Tax refunds, management of discretionary relief processes, stakeholder liaison, and contributing to the continuous improvement of the Revenues Service within a demanding local authority environment.
Key Responsibilities
- Support the contract and performance management of the Revenues Service provider to ensure service standards and collection targets are achieved.
- Maintain up-to-date knowledge of legislation and statutory requirements relating to Council Tax and Business Rates.
- Assist with resolving disputes between the Council, service provider, and Council Tax/Business Rates payers.
- Support the management of complaints, Member enquiries, FOIs, ICO enquiries, and Ombudsman enquiries relating to the Revenues Service.
- Undertake quality assurance checks on Council Tax refunds to ensure accuracy and compliance with Service Level Agreements.
- Liaise with internal departments regarding Council Tax and Business Rates account issues and support debt recovery processes.
- Administer and manage the Breathing Space process for Council Tax and Business Rates cases.
- Assess and administer discretionary payment applications including Council Tax S13A requests, Business Rates discretionary relief, and hardship relief applications.
- Liaise with Business Improvement Districts (BIDs), managing payment processes, VAT invoices, and related enquiries.
- Develop and maintain effective working relationships with stakeholders to improve service performance and value for the Council.
- Maintain accurate records and documentation for audit and compliance purposes.
- Ensure compliance with Council policies relating to Equal Opportunities, Health & Safety, and Data Protection.
- Undertake additional duties of a similar nature as required by the service.
Requirements
- Minimum of 3 years’ experience within public sector revenues collection.
- Strong knowledge of legislation and case law relating to Council Tax and Business Rates.
- Understanding of contract management within the public sector environment.
- Experience interpreting legislation and litigation relating to Business Rates.
- Experience using MRI Software and NEC DM for Council Tax and/or Business Rates administration.
- Experience representing a local authority in court and understanding court procedures.
- Experience developing and implementing policies, procedures, and legislative changes.
- Strong stakeholder management and relationship-building skills.
- Ability to manage competing priorities within a fast-paced local government environment.
- Strong organisational, communication, and problem-solving skills.
- Commitment to collaborative working and continuous service improvement.
Additional Information
Location: Fully Remote
Hours: 35
Payments: Bi-weekly
Senior Revenues & Contracts Officer in Lambeth employer: Civic Recruitment Limited
As a Senior Revenues & Contracts Officer with our local authority, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. Enjoy the flexibility of a fully remote position while contributing to meaningful public service initiatives, ensuring compliance and enhancing community welfare through effective revenue management. Our commitment to continuous improvement and stakeholder engagement makes this an excellent opportunity for those seeking a rewarding career in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Revenues & Contracts Officer in Lambeth
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector, especially those who have experience with revenues and contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on relevant legislation and case law related to Council Tax and Business Rates. We want you to be the go-to person for any questions they throw your way!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share examples of how you've built relationships and improved service performance in past roles. This will highlight your fit for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Revenues & Contracts Officer in Lambeth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in public sector revenues collection. We want to see how your skills align with the specific responsibilities of the Senior Revenues & Contracts Officer role.
Showcase Relevant Experience:Don’t just list your previous jobs; explain how your past roles have prepared you for this position. We’re particularly interested in your knowledge of legislation and contract management, so give us the details!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Legislation
Make sure you brush up on the latest legislation and statutory requirements related to Council Tax and Business Rates. Being able to discuss specific laws and how they impact the role will show that you're not just familiar with the basics, but that you’re genuinely invested in the position.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built effective relationships with stakeholders in previous roles. This could include managing complaints or liaising with different departments. Highlighting your communication skills and ability to resolve disputes will demonstrate your fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage competing priorities or resolve complex issues. Be ready to share these experiences during the interview, as they’ll illustrate your organisational skills and your approach to continuous service improvement.
✨Familiarise Yourself with Tools
If you have experience with MRI Software and NEC DM, be prepared to discuss how you've used these tools in your previous roles. If you haven't used them before, do a bit of research to understand their functionalities and how they relate to the job. This shows initiative and readiness to hit the ground running.
