At a Glance
- Tasks: Provide top-notch customer service and administrative support at two vibrant centres.
- Company: Join Civic Recruitment Limited, a local authority focused on community engagement.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: 12-week contract with potential for extension; start ASAP!
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; customer service or admin experience preferred.
The predicted salary is between 17.91 - 17.91 £ per hour.
- Contract | Civic Recruitment Limited | United Kingdom
- Job Information
- City Kettering
- Province Northamptonshire
- Postal Code NN16
Job Description
- 3 months contract with a Local Authority
- Job Purpose
To provide a professional, customer-focused reception and administrative service across Corby Enterprise Centre and Corby Innovation Hub.
The postholder will be responsible for supporting the efficient day-to-day operation of both centres, acting as the first point of contact for visitors, tenants, contractors, and stakeholders while ensuring high standards of administration, customer service, and facilities support.
Key Responsibilities
- Reception and Customer Service
- Meet and greet visitors in a professional and welcoming manner.
- Respond to enquiries and direct visitors to the appropriate departments, meeting rooms, or tenants.
- Answer incoming telephone calls and manage general enquiries effectively.
- Maintain visitor sign-in procedures and ensure building security protocols are followed.
- Tenant and Stakeholder Support
- Liaise with North Northamptonshire Council colleagues and internal tenants regarding meeting room and catering bookings.
- Coordinate with external tenants and partner organisations regarding meetings, visitors, and events.
- Arrange and conduct viewings of the Business Centre for prospective tenants.
- Complete inductions for new tenants, including access arrangements and centre orientation.
- Organise and manage the issue of keys, access fobs, and related documentation.
- Verify identification documents and coordinate trade reference and credit checks for potential tenants.
- Liaise with external IT support providers to arrange new tenant IT setup requirements.
- Administration
• Undertake a variety of general administrative duties including
- Filing and record maintenance
- Photocopying and scanning
- Post management
- Use Microsoft Word, Excel, Outlook, and bespoke systems to maintain accurate records and information.
- Ensure all administrative processes are completed accurately and within required timescales.
- Facilities and Operations Support
- Liaise with contractors regarding maintenance and operational requirements.
- Raise purchase orders and process invoices in accordance with organisational procedures.
- Support the smooth operation of the centres and report any building issues as required.
- Assist with opening and closing procedures, including alarm control and security checks.
- General Duties
- Handle confidential and sensitive information appropriately and in line with GDPR requirements.
- Work collaboratively with colleagues, tenants, contractors, and visitors.
- Support centre events and activities when required.
- Undertake any other duties reasonably requested by management.
- Previous experience in a reception, administration, or customer service role.
- Experience working in a busy office environment.
- Experience dealing with members of the public and multiple stakeholders.
- Experience handling confidential and sensitive information.
- Experience using Microsoft Office packages, particularly Word, Excel, and Outlook.
- Experience maintaining accurate records and databases.
- Experience working in a business centre, serviced office, local authority, or public sector environment.
- Experience coordinating room bookings, events, or facilities management activities.
- Experience raising purchase orders and processing invoices.
- Experience using bespoke databases or management information systems.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Good standard of education with strong written and verbal communication skills.
- NVQ Level 2 or Level 3 in Business Administration, Customer Service, or a related field.
- Professional qualification in administration or customer service.
Skills and Competencies
- Strong communication and interpersonal skills.
- Professional and friendly manner.
- Excellent organisational and time-management abilities.
- Strong attention to detail and accuracy.
- Ability to prioritise workload and manage multiple tasks.
- Proactive and flexible approach to work.
- Ability to work independently and as part of a team.
- Good IT literacy and confidence using Microsoft Office applications.
- Ability to maintain confidentiality and discretion.
- Problem-solving skills and a positive, can-do attitude.
- Additional Information
Pay Rate
£17.91 per hour (Umbrella) / £14.13 per hour (PAYE)
Working Hours
37 hours per week, Monday to Friday.
Work Pattern
Flexible start and finish times, generally between
Location
Corby Enterprise Centre and Corby Innovation Hub. The successful candidate must be able to work across both locations.
Contract Length
12 weeks initially, with the potential for extension.
Start Date
ASAP.
- This is a varied role requiring excellent customer service, organisational skills, and the ability to work with multiple stakeholders.
- The postholder must be comfortable handling confidential and sensitive information and working independently in a busy office environment.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer/Maintenance Operative in Kettering
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Civic Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Civic Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Tenant Liaison Officer/Maintenance Operative in Kettering
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Civic Recruitment Limited.
How to prepare for a job interview at Civic Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Civic Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Civic Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
