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- Tasks: Provide high-level support to busy service teams in Adult Social Care.
- Company: Join Civic Recruitment Limited, a dynamic local authority in Kettering.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and customer service.
- Why this job: Make a real difference in people's lives while enhancing your administrative skills.
- Qualifications: Experience in administration, strong organisational skills, and a people-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
12 Month Contract With A local Authority
About the Role
We are seeking a Senior Business Support Officer to provide high-level operational and administrative support across two busy service teams within Adult Social Care: the Assistive Technology Team and the Occupational Therapy Team. This is an excellent opportunity for a confident, adaptable, and people-focused administrator with supervisory experience to join a highly collaborative environment, working closely with clinical staff, managers, and the public. You will play a key role in ensuring the smooth running of operational processes, internal communications, and statutory service delivery.
Key Responsibilities
- Oversee the workflow and task management of administrative staff across both teams.
- Provide daily guidance, support, and supervision to the team.
- Work closely with clinical leads and the Therapy Manager on operational priorities, HR matters, and team coordination.
- Support recruitment processes, sickness monitoring, and audits.
- Manage two public-facing inboxes, ensuring timely and professional responses.
- Support audits, file searches, and Subject Access Requests (SARs) in collaboration with the Business Team.
- Arrange interpreters for home visits across North Northamptonshire.
- Organise training sessions, DSE assessments, and feedback systems.
- Produce a quarterly newsletter by collating relevant service information.
- Use ERP systems, casework systems, and Microsoft Excel to produce accurate reports, statistics, and performance information.
- Cross-reference data through existing reporting systems and support KPI monitoring.
- Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and housing adaptations administration.
- Create process maps and workflows to support continuous improvement initiatives.
- Maintain effective working relationships with Customer Services, the Web Team, and internal stakeholders for referrals and queries.
- Support responses to general enquiries and ensure excellent customer service delivery.
- Assist with digital improvement initiatives.
- Attend joint clinical home visits when required (driver essential).
- Undertake general administrative duties to support the wider service.
Requirements
- Easy-going, approachable, and adaptable, yet able to take a confident approach to supervising a busy admin team.
- Highly organised, with the ability to prioritise a varied workload effectively.
- Skilled in Microsoft Office, data reporting, and learning new systems quickly.
- Comfortable working with clinical and operational teams in a fast-paced environment.
- Proactive, reliable, and committed to providing a high-quality service.
- Experienced in administration within a busy office setting (public sector or social care experience desirable).
- A competent communicator who works well with both the public and professionals.
- Able to attend home visits and travel as required.
Senior Business Support Officer in Kettering employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Support Officer in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in social care or local authorities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their teams.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Business Support Officer in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Business Support Officer role. Highlight your supervisory experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your background makes you an ideal candidate. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Organisational Skills: Since this role requires excellent organisational abilities, give examples of how you've managed multiple tasks or projects in the past. We love seeing how you prioritise and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like overseeing workflow and managing public-facing inboxes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working closely with clinical staff and the public, be prepared to discuss your experience in managing teams and providing support. Think of specific examples where you've successfully guided a team or handled difficult situations. This will highlight your adaptability and people-focused approach.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as managing conflicting priorities or dealing with challenging customer queries. Prepare by thinking through potential scenarios related to the role and how you would respond. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Organisational Skills
As a Senior Business Support Officer, being organised is crucial. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share examples of how you've used tools like Microsoft Excel for reporting or created process maps to improve workflows. This will illustrate your proactive approach to ensuring smooth operations.