At a Glance
- Tasks: Lead the council's complaints service and enhance service delivery through customer feedback analysis.
- Company: Civic Recruitment Limited, dedicated to improving public sector services.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team focused on enhancing public service standards.
- Why this job: Make a real difference in your community by improving local authority services.
- Qualifications: Experience in complaint management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Civic Recruitment Limited is seeking an Interim Complaints Manager to oversee a council-wide complaints service. You will ensure compliance with corporate policies and manage complex complaints, while analyzing customer feedback to improve service standards.
The ideal candidate has significant experience in complaint management within a public sector environment, excellent communication skills, and the ability to enhance service delivery through effective stakeholder engagement.
Interim Complaints & Compliance Lead - Local Authority in Kent employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a supportive work culture that values transparency and collaboration. Employees benefit from professional development opportunities and the chance to make a meaningful impact within the local community, all while working in a dynamic public sector environment that prioritises service excellence and stakeholder engagement.
