Contract | Civic Recruitment Limited | United Kingdom
Posted On 14/10/2026
Job Information
Social / NGO / Health & Care
City Bromley
Province Bromley
Postal Code BR1
Job Description
3 Months Contract with a Local Authority
Job Purpose
As an Initial Contact Worker , you will act as the first point of contact for adults, carers and professionals seeking support from Adult Social Care. You will provide information, advice, signposting and referrals, ensuring individuals receive the appropriate support and safeguarding concerns are identified and escalated promptly.
Key Duties/Accountabilities
- Manage incoming telephone calls, emails and Adult Social Care enquiries.
- Provide information, advice and signposting to service users and professionals.
- Gather information to identify care and support needs.
- Refer individuals for assessments where appropriate.
- Identify safeguarding concerns and elevate appropriately.
- Recognise urgent situations and mental capacity concerns.
- Work closely with Social Workers, Occupational Therapists and partner agencies.
- Maintain accurate case records and data systems.
- Update and manage information on Liquidlogic Adults' System (LAS).
- Support effective access to Adult Social Care services.
- Ensure enquiries are handled professionally and within service timescales.
- Promote positive customer outcomes and service user experience.
Essential Experience Required
- Experience working within Adult Social Care.
- Strong customer service and call-handling experience.
- Good understanding of safeguarding adults procedures.
- Knowledge of Mental Capacity principles and associated legislation.
- Experience gathering information and undertaking initial screening or triage.
- Strong communication and interpersonal skills.
- Good IT and record-keeping skills.
- Working knowledge of Liquidlogic Adults' System (LAS) is essential.
- Ability to work effectively in a fast-paced environment.
Additional Information to Note
- Minimum attendance of 2 days per week in the office is essential.
- We work on bi-weekly payment schedule.
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Initial Contact Worker employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer that prioritises meaningful impact in the community, particularly for children and families. With a strong commitment to professional development and a collaborative work culture, employees are empowered to drive positive change while enjoying the benefits of flexible working arrangements and a supportive team environment in Ipswich. This role offers a unique opportunity to lead significant projects that align with national reforms, making a real difference in the lives of those served.
