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- Tasks: Manage empty properties and lettings, ensuring compliance and maximising rental income.
- Company: Civic Recruitment Limited, dedicated to community-focused services.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Why this job: Join a vital role in housing management and help improve community living.
- Qualifications: Experience in housing management and customer service is essential.
- Other info: 5-month contract with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
5-month contract role with a local authority focusing on delivering a customer-centric empty property management and lettings service for both residential and non-residential units, such as garages, sheds, allocated parking bays, cycle stores and converted laundry spaces. The position is crucial for minimising void turnaround times, maximising rental income, ensuring compliance with housing legislation and council policies, and effectively managing waiting lists, contractors and parking enforcement arrangements.
Responsibilities
- Manage empty residential properties through the voids and lettings process, including arranging and conducting viewings, completing tenancy sign-ups and scheduling new tenant visits for Neighbourhood Housing Officers.
- Let non-residential units in line with agreed policies and procedures, including garages, sheds, cycle stores and allocated parking bays.
- Maintain and manage waiting lists for non-residential units, ensuring accurate and up-to-date records.
- Respond to correspondence, complaints, members’ enquiries, Freedom of Information (FOI) requests and Subject Access Requests within the remit of the post, making recommendations to improve service delivery.
- Provide advice, assistance and information to residents on income maximisation services and tenancy-related matters.
Experience
- Working in a housing management, lettings or property-related environment.
- Managing voids, lettings or non-residential assets such as garages or parking facilities.
- Delivering customer-focused services and handling enquiries, complaints or correspondence.
Qualifications
- GCSEs (or equivalent) including English and Maths or equivalent relevant experience.
- Good working knowledge of housing management practices, lettings processes and customer service standards.
- Understanding of relevant housing legislation, data protection and equality duties.
Working hours: 35 hours per week. We work on bi-weekly payments. The role closes on 5th Feb 2026, apply ASAP.
Income Maximisation Officer employer: Civic Recruitment Limited
Contact Detail:
Civic Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing management and lettings sector. Attend local events or join online forums where you can connect with others in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the local authority's recent projects and challenges. This shows you're genuinely interested and ready to contribute. Plus, it gives you some great talking points to impress your interviewers!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering a customer-centric service, think of scenarios where you’ve handled complaints or enquiries effectively. Be ready to share these examples during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Income Maximisation Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Maximisation Officer role. Highlight your experience in housing management and lettings, and don’t forget to showcase any customer service skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention specific experiences that relate to managing voids and lettings.
Showcase Relevant Experience: When filling out your application, emphasise your previous work in property management or customer-focused roles. We want to see how you’ve handled similar responsibilities, like managing waiting lists or responding to enquiries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on housing management practices and lettings processes. Familiarise yourself with the relevant legislation and council policies, as this will show that you're serious about the role and understand the responsibilities involved.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a customer-centric service, be ready to share examples of how you've handled enquiries or complaints in the past. Highlight your ability to provide advice and assistance, as well as any successful outcomes from your previous experiences.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to managing voids or lettings. Think about how you would handle specific challenges, like dealing with difficult tenants or managing waiting lists, and be prepared to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in property management, or how success is measured in this role. This shows your genuine interest and helps you assess if the job is right for you.
